CHRISTOPHER M. RODRIGUEZ
Hialeah
Summary
Personable and results-driven professional with strong aptitude for organization and leadership. Well-versed in operational processes and project management, with keen ability to oversee logistics and improve efficiency. Committed to driving impactful outcomes through strategic planning and effective team collaboration.
Experienced with process optimization and efficiency enhancement. Utilizes Lean Six Sigma techniques to drive continuous improvement. Track record of leading cross-functional teams to achieve operational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operational Excellence Manager
DiRx Pharmacy
Fort Lauderdale, FL
01.2026 - Current
- Led process improvement initiatives to enhance operational efficiency and reduce waste.
- Implemented quality assurance protocols to ensure compliance with industry standards and regulations.
- Developed training programs for staff on operational best practices and standard operating procedures.
- Analyzed workflow processes to identify bottlenecks and recommend solutions for optimization.
- Collaborated with cross-functional teams to drive continuous improvement projects across departments.
- Established performance metrics to monitor operational effectiveness and drive accountability among staff.
- Facilitated regular team meetings to align goals, share updates, and foster a culture of excellence.
- Reduced costs through diligent analysis of financial data and implementation of cost-saving measures.
- Fostered an environment of open communication among team members, encouraging feedback loops for continuous learning.
Assistant Director, Operations
CSWG
Miami, FL
01.2023 - Current
- Lead warehouse operations with 3 managers and 16 supervisors.200+ associates
- Manage a 3 commodity 1M Sq. Ft
- Operation with a Dry, Perishable and Freezer
- Work closely with Director to develop strategy meet customer requirements
- Review and report out productivity, quality and safety metrics
- Interview, hire, train and mentor new leadership-Supervisor and Above
- Oversight of a high volume 24 hour inbound and outbound operation
- Collaborated to develop sanitation expectations and standards
- Helped create a culture of accountability through consistent and timely feedback
- Managed staffing and supply budgets
Director, Logistics
SMP Pharmacy
Miami, FL
01.2021 - 01.2023
- Oversight of logistics for 3 locations, California, Maryland and Miami
- Negotiated cost structure for courier service and small parcel logistics
- Set operational goals
- Redesigned shipping area to create efficiencies
- Integral leader in the startup of the Maryland location
- Reevaluated processes to identify improvement opportunities and provided recommendations
- Worked closely with COO and Sales leadership to ensure customer expectations were met
- Worked closely with supply vendors to obtain best pricing by leveraging purchasing power
- Reduced transportation costs for the company by streamlining logistics operations and negotiating with carriers.
- Oversaw budgeting for the entire logistics department, ensuring resources were allocated efficiently to meet operational goals without sacrificing quality.
- Developed strong relationships with key suppliers, resulting in improved service levels and cost savings.
- Developed comprehensive contingency plans for unexpected events such as natural disasters or supplier issues, minimizing potential disruptions.
- Spearheaded initiatives to reduce carbon footprint within logistics operations through sustainable practices and technologies.
Director, Operations
Cardinal Health
Solon, OH
01.2016 - 01.2021
- Led warehouse operations with 1 manager and 6 supervisors
- Managed budget
- Developed strategy to implement new business and meet customer requirements
- Visited customer sites to meet with leadership monthly
- Set operational goals
- Chaired Safety committee
- Supported, maintained, and administered QRA, EHS regulations
- Evaluated processes with local leadership to identify and implement improvements
- Worked closely with sales and inventory teams to ensure service levels were obtained
- Managed the financials for operations, transportation, and building
- Oversaw supply chain management, ensuring timely delivery of products and services to customers.
Operations Manager - Cleveland Clinic Main Campus
Cardinal Health
Cleveland, OH
01.2016 - 12.2016
- Oversaw receiving, storeroom and depots servicing the nursing units
- Managed expiration tracking on the nursing units
- Met with nursing unit leadership
- Ensured on time delivery of supplies to critical units
- Closely monitored and managed rush orders needed from storeroom
- Facilitate projects in process improvement
- Managed a processing main depot as well as 6 sub-depots located throughout various buildings attached through an underground tunnel system.
Director, Distribution Operations
North Shore Long Island Jewish Health System
Bethpage, NY
01.2012 - 01.2016
- Managed 5 Supervisors and 1 Manager
- Hire, discipline, train and mentor management team and associates within and out of operations
- Manage operations budget
- Review operational functions for improvement opportunities
- Review safety programs and implement improvement when required
- Collaborate with inventory and buying departments to leverage buying power and maintain inventory levels
Director, Operations
Cardinal Health
Bethpage, NY
01.2011 - 01.2012
- Guided supervisors and Leadership Team in distribution operation
- Spearheaded operations pillar for IDC start up
- Developed and implemented safety program for distribution associates
- Created Standard Operations Sheet for all distribution functions
- Implemented improved processes to increase efficiency
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Managed crisis situations effectively by developing response plans in advance.
- Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
Operational Excellence Manager
Cardinal Health
Montgomery, NY
01.2010 - 01.2011
- Facilitate process improvement projects
- Development of the LSS culture for multiple sites
- Provide support and guidance to sponsors and Kaizen leaders
- Facilitate and lead projects using DMAIC and 5S principles
- Performed 5S audits with leadership for root cause analysis
- Conducted root cause analyses to identify areas for improvement in operations, leading to enhanced efficiency levels.
- Managed projects from inception to completion, delivering results on time and within budget constraints.
- Implemented continuous improvement initiatives for ongoing process optimization and better performance metrics.
- Established performance benchmarks, monitoring progress towards these targets for ongoing operational success.
- Reduced costs through diligent analysis of financial data and implementation of cost-saving measures.
- Developed standard operating procedures for consistent results across the organization.
- Championed change management initiatives, supporting staff through transitions and promoting a culture of adaptability.
Project Manager-Chemical Vault and Refrigerator Construction and Start-Up
Cardinal Health
Montgomery, NY
01.2009 - 01.2010
- Developed teams assigned to Refrigerator and Chem
- Vault
- Implementation of receiving, stocking and shipping procedures in Refrigerator and Chem
- Vault
- Created and maintained master project plan in Microsoft Project
- Finalized product slotting matrix in product slotting
- Directed product transfer of all Refrigerated and Chem
- Vault product from Edison D.C
- Ensured all QRA requirements were met
- Lead Kaizen events for lean success
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
Education
BBA - Business Administration And Management
University of Alabama at Birmingham
Birmingham, AL05.2018
Associate of Arts - Business Administration and Management
American InterContinental University
Schaumburg, IL12.2013
Skills
- Operational excellence
- Detail-oriented
- Results-driven
- Process mapping
- Staff development
- Lean principles
- Efficiency optimization
- Productivity management
- Operational efficiency
- Leadership training
- Strategic planning
- Operations oversight
- Quality assurance
- Cost control
- Process improvements
- Business management
- Customer satisfaction
- Supply chain optimization
- Quality management systems
- Organizational development
- Value stream mapping
- Teamwork
- Operational strategy
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Effective leader
Certification
- Certification: Lean Six Sigma-Black Belt, 07/2011
- Moresteam University - Online
Timeline
Operational Excellence Manager
DiRx Pharmacy
01.2026 - Current
Assistant Director, Operations
CSWG
01.2023 - Current
Director, Logistics
SMP Pharmacy
01.2021 - 01.2023
Director, Operations
Cardinal Health
01.2016 - 01.2021
Operations Manager - Cleveland Clinic Main Campus
Cardinal Health
01.2016 - 12.2016
Director, Distribution Operations
North Shore Long Island Jewish Health System
01.2012 - 01.2016
Director, Operations
Cardinal Health
01.2011 - 01.2012
Operational Excellence Manager
Cardinal Health
01.2010 - 01.2011
Project Manager-Chemical Vault and Refrigerator Construction and Start-Up
Cardinal Health
01.2009 - 01.2010
Associate of Arts - Business Administration and Management
American InterContinental University
BBA - Business Administration And Management
University of Alabama at Birmingham