Olivia Morgan Terry
Hedy Brands
Bowling Green,KY
1
Certification
21
years of professional experience
Results-driven operations and logistics professional with expertise in shipping and logistics management, trade compliance, and inventory coordination. Demonstrated success in leading department operations, coordinating freight and order fulfillment, and managing customs processes. Skilled in optimizing business processes and systems using Oracle, Salesforce, PKMS, Zoho Inventory, Microsoft Office, and Google Workspace.
Work History
Operational Excellence Manager / Logistics & Shipping Manager
11 Months- Lead department heads across production, shipping, and operations, supporting quarterly goals, performance expectations, and operational priorities.
- Partnered cross-functionally with department leaders to identify workflow issues and implement targeted process improvement initiatives.
- Provide operational leadership and continuity for the shipping function while managing day-to-day responsibilities in the absence of a dedicated Shipping Manager.
- Partner cross-functionally with department leaders to identify workflow issues and implement process improvement initiatives.
- Provided operational leadership and continuity for the shipping function while managing day-to-day responsibilities during absence of a dedicated Shipping Manager.
- Lead efforts to transition inventory management from manual daily spreadsheet tracking to an automated inventory system.
- Coordinate cross-functional activities required to launch new products efficiently and effectively.
- Coach team members and support resolution of interdepartmental personnel and operational issues.
- Communicated directly with company ownership regarding operational activities, priorities, challenges, and progress updates.
Trade Compliance Analyst
2 Years 2 Months- Facilitated U.S. and Canadian customs broker support, addressing inquiries on proper entry of imported merchandise to ensure compliance.
- Oversaw customs broker's Import Security Filing (ISF) portal, ensuring timely and accurate submissions.
- Coordinated with management to classify imported merchandise across multiple company divisions, including Spalding, Vanity Fair Brands, Fruit of the Loom, and Russell Athletic.
- Reviewed supply and non-finished-goods invoices for required information and approved or denied invoices based on compliance requirements.
- Updated export classifications and Schedule B information and prepared or supported required export documentation.
- Reviewed documentation for import and export compliance, resolving classification and entry-related questions to maintain regulatory standards.
Customer Experience Team Member, Part Time
1 Year 11 Months- Executed online customer orders for store pickup and shipment, ensuring timely delivery and customer satisfaction.
- Processed merchandise returns and restocked products, keeping sales-floor areas organized and appealing.
- Assisted customers with product selection and service needs, enhancing overall shopping experience.
- Processed merchandise returns and restocked products while maintaining assigned sales-floor areas.
- Supported store closing procedures and operational standards.
Senior Customer Service Representative
2 Years 4 Months- Managed Activewear Direct customer accounts for Fruit of the Loom and Jerzees brands, ensuring customer satisfaction and retention.
- Maintained customer orders in Oracle and monitored shipment activity through PKMS.
- Maintained working knowledge of Salesforce, Oracle, and PKMS to support customer service and order-management processes.
- Coordinated communication among Sales, Marketing, and N4X Sample Room to streamline customer samples, marketing projects, trade shows, and open houses.
- Monitored N4X inventory levels and processed IR/ISO requests and company-related and employee-related orders.
- Coordinated communication among Sales, Marketing, and the N4X Sample Room for customer samples, marketing projects, trade shows, and open houses.
- Facilitated onboarding and training for team members on processes, systems, tools, and resources to enhance team capability.
Senior Sample Prep Specialist
6 Years 5 Months- Coordinated requests, activities, and scheduling to prepare customer samples and catalogs for customers, sales teams, trade shows, and open houses, ensuring timely delivery and alignment with client needs.
- Served as team lead for a team of 3, identifying sample quality issues and coordinating worker scheduling to meet deadlines.
- Coordinated communication among Sales, Marketing, and the N4X Sample Room for customer samples, marketing projects, trade shows, and open houses.
- Prepared reports for Activewear Customer Service, the Sample Room, and senior management.
- Maintained working knowledge of Salesforce, Oracle, and PKMS to support customer service and order-management processes.
- Used PKMS across Q3X, ZNX, and N4X operating environments to support customer and order-management activities.
- Managed and maintained Activewear Direct customer accounts supporting Fruit of the Loom and Jerzees brands.
- Facilitated communication among Sales, Marketing, and the N4X Sample Room for customer samples and marketing projects, streamlining collaboration for trade shows and open houses.
- Monitored N4X inventory levels and processed IR/ISO requests and company-related and employee-related orders.
- Assisted with training team members on processes and resources required for Senior Customer Service Representative.
- Delivered high-quality sample preparation to meet customer expectations.
Senior Customer Service Representative
15 Years 2 Months- Managed and maintained Activewear Direct customer accounts supporting Fruit of the Loom and Jerzees brands.
- Maintained customer orders in Oracle and monitored shipment activity through PKMS.
- Maintained working knowledge of Salesforce, Oracle, and PKMS to support customer service and order-management processes.
- Coordinated communication between Sales, Marketing, and N4X Sample Room to facilitate customer samples, marketing projects, trade shows, and open houses.
- Monitored N4X inventory levels and processed IR/ISO requests alongside company-related and employee-related orders to ensure timely fulfillment.
- Utilized Salesforce, Oracle, and PKMS to enhance customer service and streamline order-management processes.
- Assisted with onboarding and training team members on specific processes, systems, tools, and resources.
Education
Bachelor of Science - Tourism, Department of Family Consumer Sciences
Skills
Operations Management
Logistics Management
Supply chain optimization
Process Improvement
Continuous improvement
Inventory Management
Order Fulfillment
ERP software expertise
Workflow optimization
Operational Excellence
Change Management
Cross-Functional Collaboration
Team leadership
Customer satisfaction
Safety Compliance
Collaboration
Certification
Certification: Fruit of the Loom Six Sigma Green Belt Certification
CERTIFICATIONS & TECHNOLOGY
Technology: Zoho Inventory | PKMS | Salesforce | Oracle | Microsoft Excel | Microsoft Word | Microsoft PowerPoint | Microsoft Outlook | Google Workspace
Timeline
Operational Excellence Manager / Logistics & Shipping Manager
Hedy Brands
09.2025 - CurrentRead More
Trade Compliance Analyst
Fruit of the Loom
07.2023 - 09.2025Read More
Customer Experience Team Member, Part Time
Michael's
10.2022 - 09.2024Read More
Senior Customer Service Representative
Fruit of the Loom
03.2021 - 07.2023Read More
Senior Sample Prep Specialist
Fruit of the Loom
10.2014 - 03.2021Read More
Senior Customer Service Representative
Fruit of the Loom
01.2006 - 03.2021Read More
Western Kentucky University
Bachelor of Science from Tourism, Department of Family Consumer Sciences
Read More