Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Kaitlin Cook

Kaitlin Cook

Atlanta

Summary

Experienced senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.

Overview

12
12
years of professional experience

Work History

Senior Manager, Operation & Operational Excellence

HelloFresh - US
12.2020 - Current
  • Worked as Warehouse Senior Manager to open new building; quickly built and trained team to execute and improve on processes within the material handling portion of operations
  • Joined Operational Excellence team to help guide network Operations on driving new metrics around delivery & quality across 2 brands + 5 sites increasing application and impact within two years to 4 brands, 10 sites, and 2 countries
  • Contributed to standardization of Operational and Change Management processes for network, most notably the IRDR & Warehouse Inventory Management standards leading to 60%+ YoY inventory accuracy and finance reporting improvement for 3 brands
  • Established best practices in distribution centers around end-to-end inventory visibility in conjunction with WMS developer, Procurement, Finance, Quality, and Planning partners to capture all necessary transactions to establish RCA and Action Plan (PDCA) for process improvements

Senior Manager, Operations & Continuous Improvement

Wayfair - US
08.2019 - 12.2020
  • Set Continuous Improvement practices and mindset through several buildings, (Gemba, 5S, RT RCA, etc.) reducing error rates at home site by 22%+ across picking and putaway accuracy across three different operations
  • Delivered new practices around COVID containment initiatives, supported other departments during pandemic including Training, Safety, Planning, and running Outbound Operations for peak 2020
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.

Manager, Operations & Operational Excellence

WalMart (E-commerce) - US
05.2016 - 08.2019
  • Supported acquisition within Jet.com by developing processes in startup operations through the new network with WalMart at the Distribution Centers
  • Maximized performance by monitoring daily activities and mentoring team members through cross training to maximize team agility and performance.
  • Set and achieved network quality and performance standards across all operational departments to achieve customer promise deliverables through Gemba/Kaizen practices and SOP creation.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Worked all areas of Operations at multiple levels within Jet.com before transfer to WalMart as Operational Excellence Manager; supported in standardizing and improving Inbound process path
  • Reduced operational costs for Putaway function through comprehensive process improvement initiatives and resource management.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Document & Lab Specialist, Quality

ProThera - US
09.2014 - 05.2016
  • Reviewed and confirmed ingredient and final product quality relative to ISO 9001 qualifications for shelf stability verification
  • Created and delivered training content to operation specialists on GMP, HACCP and ISO 9001 compliance requirements
  • Oversaw daily lab activities by creating schedules and assigning tasks efficiently while meeting project deadlines successfully.
  • Monitored compliance with regulatory requirements to ensure the highest standards of safety and ethical conduct were met consistently throughout all operations.

Supervisor, Production

NOW Foods - US
02.2013 - 08.2014
  • Managed a crew of 30+ team members across Production, Warehouse, Quality and Maintenance on third shift to achieve manufacturing demands
  • Created and delivered training content to operation specialists on GMP, HACCP and ISO 9001 compliance requirements
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Education

MBA - Business Administration

University of Nevada
Reno, Nevada
12.2014

B.S. - Biomolecular & Chemical Engineering

Georgia Institute of Technology
Atlanta, Georgia
05.2012

Skills

  • Fulfillment operations management

  • Continuous Improvement

  • Quantitative assessment

  • Clear Communicator

  • Operations management

  • Cross-functional team coordination

  • Data-driven decision making

  • Documentation and reporting

  • Resource allocation

  • Organizational improvement

  • Warehousing functions

  • Business performance management

Accomplishments

  • Had consistent Performance Review 3.5+ / 5 in all areas for my E-commerce career.
  • Nominated for mentorship & leadership programs at multiple companies.

Languages

English
Fluent
Portuguese
Conversational
German
Conversational

Timeline

Senior Manager, Operation & Operational Excellence

HelloFresh - US
12.2020 - Current

Senior Manager, Operations & Continuous Improvement

Wayfair - US
08.2019 - 12.2020

Manager, Operations & Operational Excellence

WalMart (E-commerce) - US
05.2016 - 08.2019

Document & Lab Specialist, Quality

ProThera - US
09.2014 - 05.2016

Supervisor, Production

NOW Foods - US
02.2013 - 08.2014

MBA - Business Administration

University of Nevada

B.S. - Biomolecular & Chemical Engineering

Georgia Institute of Technology

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Kaitlin Cook