Natalie Mota
ALVIN,TX
Summary
Results-driven professional with experience in customer service and facility maintenance. Known for strong decision-making skills and attention to detail, contributing to efficient operations and enhanced customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fragrance Vendor Representative
Randstad
Friendswood, Texas
11.2022 - Current
- Approached customers and started engaging conversations through use of effective interpersonal and people skills.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Guided customers in selecting fragrances tailored to preferences and needs, enhancing their shopping experience.
- Educated clients on fragrance notes and application techniques.
- Monitored inventory levels and restocked shelves accordingly.
- Partnered with team members to streamline store operations and elevate customer service quality.
- Demonstrated strong communication skills while engaging with diverse clientele.
- Kept updated on sales promotions, return policies, and security practices to ensure informed customer interactions.
Janitor
Innovative Cleaning Solutions
Clear Lake, TX
03.2024 - 06.2024
- Sanitized restrooms, sinks, countertops, and surfaces to uphold hygiene standards.
- Sweep, mop and vacuum floors of all areas.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Ensured cleanliness and sanitation of facilities through consistent application of effective cleaning techniques.
- Monitored and replenished inventory levels to maintain operational readiness across facility.
Softball Umpire
Tri-County Umpires Association
Friendswood , TX
02.2020 - 04.2024
- Resolved disputes between opposing teams and coaches to maintain fair play and sportsmanship.
- Demonstrated patience, objectivity, and fairness in all interactions with players and coaches.
- Made critical decisions under pressure during games
- Navigated difficult situations through clear communication and thorough explanation of game rules to ensure understanding and compliance.
- Maintained knowledge of current softball regulations and rule changes.
Concession Stand Worker
Michael Lopez
Friendswood , TX
02.2022 - 10.2023
- Trained new employees on concession stand operations, ensuring consistent service standards.
- Greeted customers and provided excellent customer service.
- Assisted customers with menu selections, enhancing their dining experience.
- Resolved customer complaints, improving overall satisfaction and loyalty.
- Maintained cleanliness and organization of the concession stand area.
- Prepared food items following health and safety guidelines.
Education
High School Diploma -
Alvin High School
Alvin, Texas05-2022
Associate of Arts - Psychology
Alvin Community College
Alvin, TX05-2025
Bachelor of Arts - Psychology
University of Houston
Houston, Texas 05-2027
Skills
- Sales techniques
- Communication skills
- Attention to detail
- Conflict resolution
- Decision making
- Time management
- Interpersonal relationships
- Reliable and responsible
Certification
- CPR certified, National CPR Foundation : July, 7th 2025
- Certified Nursing Assistant, Nurse Aide TX: May 15, 2022
Timeline
Janitor
Innovative Cleaning Solutions
03.2024 - 06.2024
Fragrance Vendor Representative
Randstad
11.2022 - Current
Concession Stand Worker
Michael Lopez
02.2022 - 10.2023
Softball Umpire
Tri-County Umpires Association
02.2020 - 04.2024
High School Diploma -
Alvin High School
Associate of Arts - Psychology
Alvin Community College
Bachelor of Arts - Psychology
University of Houston