Alyssa Martinez
Lubbock
Summary
Dynamic professional with extensive experience in customer service from retail, all the way up to banking. Proven ability to educate staff and customers on necessary knowledge while striving to show effective communication and problem-solving skills. Goal-oriented and detail-focused, consistently achieving high customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
RSS Fragrance Vendor
L’Oreal Luxe
Lubbock
08.2022 - Current
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Educated customers on scents and products available from several luxury fragrance brands.
Teller
First United Bank
Lubbock
01.2025 - 03.2025
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Performed daily reconciliation of teller drawer within established limits.
Prior Authorization Specialist
Lubbock Spine Institute
Lubbock
08.2023 - 09.2024
- Provided customer service to patients and healthcare providers, answering questions related to prior authorization and insurance coverage.
- Followed up on pending prior authorization requests to ensure timely processing.
Operations Manager
Whip’d Pies
Lubbock
06.2022 - 07.2023
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Investor Delivery Specialist
Prime West Mortgage
09.2018 - 06.2022
- Prepared closed loan packages to be shipped to investors for audit
- Communicated with investors on additional documents needed to get a loan purchased in a timely manner.
- Helped with final deeds and insurance deliveries to investors.
Investor Delivery Specialist
Prosperity Bank
Lubbock
05.2013 - 06.2018
- Prepared closed loan packages to be shipped to investors for audit
- Communicated with investors on additional documents needed to get a loan purchased in a timely manner.
- Helped with final deeds and insurance deliveries to investors.
Education
High School Diploma -
Coronado High School
Lubbock, TX05-2010
Bachelor of Science - Business Administration
Wayland Baptist University
Lubbock, TXSkills
- Customer service
- Product knowledge
- Sales techniques
- Visual merchandising
- Inventory management
- Problem solving
- Detail-oriented
- Goal driven
- Verbal and written communication
Timeline
Teller
First United Bank
01.2025 - 03.2025
Prior Authorization Specialist
Lubbock Spine Institute
08.2023 - 09.2024
RSS Fragrance Vendor
L’Oreal Luxe
08.2022 - Current
Operations Manager
Whip’d Pies
06.2022 - 07.2023
Investor Delivery Specialist
Prime West Mortgage
09.2018 - 06.2022
Investor Delivery Specialist
Prosperity Bank
05.2013 - 06.2018
High School Diploma -
Coronado High School
Bachelor of Science - Business Administration
Wayland Baptist University