Anita Gholamrezaei
Houston,Texas
Summary
Customer-focused Fragrance Specialist knowledgeable in successful sales closing strategies. Well-trained in building client relationships and knowledgeable in high-end perfume and fragrances. Upbeat, customer-focused Sales Associate with 6 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
11
11
years of professional experience
Work History
Fragrance Vendor of IPLB(JimmyChoo/Coach/Montblanc
Macy's- IPLBcompany
Houston, TX
10.2023 - Current
- Experienced in communicating with and providing advice to customers, completing various merchandising activities, and producing sales reports.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales.
- Recruited new customers and introduce them to the line of perfumes and carefully follow their needs.
Customer Service Associate
Target Corporation
Houston, TX
06.2021 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- making offers, assisting customers, collecting payments, and handling complaints.
Macy's Sale Associate
Macy's
Houston, TX
11.2019 - 05.2021
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Answered store and merchandise questions and led customers to wanted items.
- Demonstrated knowledge of store products and services.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
Employee-Fragrance Store Manager
Elegant Boutique
Houston, TX
11.2017 - 01.2019
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored staff performance and addressed issues.
Beauty Salon Manager
Own Business
Esfahan, IRAN, IRAN
01.2013 - 02.2017
- Ordering and selling hair or beauty products.
- Active listening, motivating others.
- I worked with my mom in her beauty salon, she trained me about make up and I was in charge of her business.
Education
Bachelor of Industrial Engineering - Industrial Engineering
Isfahan University
Isfahan, IRAN04.2017
Skills
- Beauty Trends
- Sales Assistance
- Product and Service Sales
- Customer Service
- Building Customer Loyalty
- Meeting Sales Goals
Timeline
Fragrance Vendor of IPLB(JimmyChoo/Coach/Montblanc
Macy's- IPLBcompany
10.2023 - Current
Customer Service Associate
Target Corporation
06.2021 - 09.2023
Macy's Sale Associate
Macy's
11.2019 - 05.2021
Employee-Fragrance Store Manager
Elegant Boutique
11.2017 - 01.2019
Beauty Salon Manager
Own Business
01.2013 - 02.2017
Bachelor of Industrial Engineering - Industrial Engineering
Isfahan University