AGNESA YERANYAN
Sherman Oaks,CA
Summary
Retail Sales Professional with excellent interpersonal and customer engagement skills promoting over 9 years of experience in high-volume retail environments. Highly effective and knowledgeable in techniques used to close sales opportunities.
Overview
10
10
years of professional experience
Work History
Fragrance Vendor
Dolce & Gabbana
10.2021 - 05.2022
- Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Cosmetic Counter Manager
Trish McEvoy
03.2018 - 05.2019
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed difficult or delicate customer interactions with politeness and professionalism, reaching resolutions promptly. .
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Created plans to meet monthly, yearly goals and increase company value.
Freelance Artist
Laura Mercier
01.2014 - 05.2017
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
Freelance Makeup Artist
Clinique Cosmetics
02.2012 - 04.2017
- Created events to recruit new customers to the brand.
- Demonstrated and explained use of different beauty products to educate customers.
- Followed up with clients to monitor their progress with assigned treatments and products for their complexion.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining skin health.
- Taught master classes to inspire potential makeup artists or help people expand knowledge and skills.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
Education
Bachelor of Arts - Sociology
California State University
Northridge, CA12.2017
Skills
- Trend Tracking
- Multilingual
- Product Branding
- Fragrance Trends
- Beauty Trends
- Interpersonal and Written Communication
- Experience Management
- Brand Promotion
- Product Knowledge
- Decision-Making/ Problem Resolution
- Social Media Marketing
Timeline
Fragrance Vendor
Dolce & Gabbana
10.2021 - 05.2022
Cosmetic Counter Manager
Trish McEvoy
03.2018 - 05.2019
Freelance Artist
Laura Mercier
01.2014 - 05.2017
Freelance Makeup Artist
Clinique Cosmetics
02.2012 - 04.2017
Bachelor of Arts - Sociology
California State University
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