Carver Whaley Jr
Smyrna,GA
Summary
Adept at driving sales through promotional events and product demonstrations, I excelled at L'Oreal by engaging customers with cutting-edge beauty and fragrance trends. Leveraging upselling and cross-selling techniques, I fostered robust client relationships, enhancing customer satisfaction and loyalty. My proactive approach and keen ability to anticipate market trends significantly contributed to surpassing sales goals.
Overview
22
22
years of professional experience
Work History
Fragrance Vendor Specialist
L'Oreal
Atlanta, GA
01.2012 - Current
- Pitched sales meetings and conducted product demonstrations for various retail brands weekly.
- Introducing new product and providing detailed benefits of the exciting men's skincare line Zirh
- Boscia skincare, Exuviance skincare, Jack Black, etc.
- Educated clients and associates on how to utilize innovative brand strategies in marketing and moving sales forward.
- As a Retail Selling Specialist on assignments at Bloomingdale's, Macy's, and Sephora LVMH, I introduced and sold customers on Gucci, Dolce & Gabbana, Lacoste, Escada fragrances, toiletries, etc.
- Ticketed, arranged, and displayed merchandise to promote sales.
- Approached customers and started engaging in conversations through the use of effective interpersonal and people skills.
- Recommended, selected, and located merchandise based on customer desires.
- Monitored stock levels at retail stores and ensured shelves were adequately stocked.
- Bagged or packaged purchases and wrapped gifts.
Cosmetics Consultant
Sephora LVMH INC
Buford, GA
01.2011 - 01.2012
- Assisted clients with beauty and skincare needs
- I maintained a creative, inviting, and visual platform for women's and men's fragrances.
- Performed skin color matches involving concealers, foundations, and primers, collaborating with makeup artists and industry professionals during brand events.
- Maintained positive working relationships with fellow staff and management.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
FRONT END SUPERVISOR- GROCER
KROGER CO
Atlanta, GA
01.2009 - 01.2011
- Responsible for account cash assistance and till placements, while directing and supervising the courtesy clerk in their areas.
- Assisted upper management, per request, with the store's customer capacity influx.
- Constant observation and engagement with the customers to ensure absolute satisfaction.
- Processed returns and exchanges according to company policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed and supervised staff performance.
Shoe Sales Representative - Women's Shoe Salon
SAKS FIFTH AVENUE
McLean, VA
01.2007 - 01.2009
- Assist clients with fine footwear to achieve sales and profitability results
- Cross-selling throughout the entire store as well as pairing with fellow associates
- Developed a clientele database throughout my employment
- Collaborated with team members to achieve sales goals and contribute to the store's success.
- Provided excellent customer service by responding promptly to customer inquiries.
- Attended weekly staff meetings to discuss upcoming promotions or changes in policy.
- Recommended, selected and helped locate or obtain merchandise based on customer needs and desires.
- Demonstrated knowledge of current fashion trends and shoe technology to enhance customer satisfaction.
Time Piece Specialist - Fine Jewelry, Clothing Vendor
Macy's Department Store
Atlanta, GA
01.2003 - 01.2009
- Met and exceeded sales goals and objectives in new credit accounts.
- Liaison to management, providing outstanding customer service throughout the store.
- Maintained positive working relationships with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
- Facilitated training sessions for new employees on company policies and procedures.
- Participated in ongoing training and compliance activities.
Education
Associate of Arts - Information Technology
University of Phoenix
Online03-2009
Some College (No Degree) - Fashion Design Merchandising
Norfolk State University
Norfolk, VA08-1988
Skills
- Promotional events
- Product demonstration
- Customer engagement
- Upselling strategies
- Social media promotion
- Returns management
- Cross-selling techniques
- Beauty trends
- Sales Assistance
- Fragrance trends
Detailed References
None Specified
Occupational Licenses Certificates Training
None Specified
References
References available upon request.
Timeline
Fragrance Vendor Specialist
L'Oreal
01.2012 - Current
Cosmetics Consultant
Sephora LVMH INC
01.2011 - 01.2012
FRONT END SUPERVISOR- GROCER
KROGER CO
01.2009 - 01.2011
Shoe Sales Representative - Women's Shoe Salon
SAKS FIFTH AVENUE
01.2007 - 01.2009
Time Piece Specialist - Fine Jewelry, Clothing Vendor
Macy's Department Store
01.2003 - 01.2009
Associate of Arts - Information Technology
University of Phoenix
Some College (No Degree) - Fashion Design Merchandising
Norfolk State University