Natalie M. Pimentel
New York
Summary
Accomplished insurance verification specialist known for a positive demeanor and commitment to task completion.
Overview
17
17
years of professional experience
Work History
Biller/Insurance Verification Specialist
Columbia University Department of Surgery
New York
11.2021 - Current
- Verify insurance coverage to ensure services and procedures are authorized.
- Maintain and update insurance and benefit information accurately within Epic.
- Lead complex case management (e.g., major surgeries)
- Manage surgical procedure Insurance verification, charge review.
- Provide departmental coverage during staff absences, ensuring uninterrupted operations.
- Utilize systems including UMR and Epic for detailed insurance and billing tasks.
Administrative Assistant
Columbia University Department of Cardiothoracic Surgery
New York
07.2008 - 09.2021
- Handled high-volume calls and managed surgical scheduling for Cardiothoracic procedures.
- Coordinated with clinical staff to ensure all preoperative documentation and testing was completed.
- Processed insurance verifications and obtained pre-authorizations for surgeries and radiology services.
- Supported front-desk operations including patient check-in, demographic and insurance collection.
- Maintained up-to-date patient records and ensured billing documentation compliance in Epic.
- Conducted insurance verifications via Experian and assisted with department-wide special projects.
- Aided in the training of new office staff.
- Collected patient balances and copays to process in PAM.
- Manage bank deposits.
- Provided coverage for office staff as needed.
- Rotate patient charts by preparing and sending dated charts to the appropriate storage facilities.
- Obtained patient medical records while abiding by the strict guidelines of the HIPAA laws.
- Oversee inventory of physicians stationary, cards and prescription parts and restock when necessary.
- Manage physicians calendar by scheduling academic meetings with consideration for patients.
Education
Journalism
Cochesie Community College
Nogales, AZ05.2007
General Educational Development Certificate -
Rio Rico High School
Rio Rico, AZ05.2006
Skills
- Software & Systems: Epic, Microsoft Word, Excel, Crown, Crown Scan, PAM, UMR, Data Entry
- Languages: Bilingual – Fluent in English and Spanish
- Strengths: Insurance Verification, Precertification, Medical Billing, Multi-tasking in Fast-paced Healthcare Environments
Accomplishments
- Received the GEM Award from the Department of Surgery Cardiothoracic Division in 2016
Timeline
Biller/Insurance Verification Specialist
Columbia University Department of Surgery
11.2021 - Current
Administrative Assistant
Columbia University Department of Cardiothoracic Surgery
07.2008 - 09.2021
Journalism
Cochesie Community College
General Educational Development Certificate -
Rio Rico High School