Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Natalie Munive

Phoenix,AZ

Summary

Dedicated Associate with extensive experience collaborating with customer service, promptly identifying needs and resolving at its best towards the need to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Family Babysitter

N/a
11.2022 - Current
  • Communicated positively with children and guardians.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Reassured children when upset providing emotional support and stability.
  • Helped children learn how to complete small chores appropriate for age level.

Food Sales Associate

Phoenix Tabernacle INC.
11.2012 - Current
  • Greeted customers and responded promptly to customer needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Claims Adjuster

State Farm
11.2021 - 09.2022
  • Examined claims forms and other records to determine insurance coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Prepared summaries of damage, payments, and policy coverage.
  • Evaluated insurance policies and analyzed damages to determine coverage.
  • Handled calls from customers and other stakeholders.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.

Private Piano Teacher

N/a
10.2019 - 03.2020
  • Worked with students to sharpen memorization and improvisation piano techniques.
  • Prepared future lessons for each individual student based on needs.
  • Communicated regularly with parents to provide information about children's progress and challenges.
  • Cultivated interpersonal skills by building positive relationships with others.

Youth Secretary

Phoenix Tabernacle INC.
01.2023 - Current
  • Maintained my church's youth group calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Education

Associate of Arts - General Studies

Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ
05.2020

High School Diploma -

Arizona Agribusiness Equine Center -South Mountain
Phoenix, AZ
05.2020

Skills

  • Underwriting Knowledge
  • Reliability
  • Customer Support
  • Routine Management
  • Good Communication Skills
  • Active Learning
  • Critical Thinking
  • Basic Computer Skills

Certification

Critical Thinking

Languages

Spanish
Native or Bilingual

Timeline

Youth Secretary

Phoenix Tabernacle INC.
01.2023 - Current

Family Babysitter

N/a
11.2022 - Current

Claims Adjuster

State Farm
11.2021 - 09.2022

Private Piano Teacher

N/a
10.2019 - 03.2020

Food Sales Associate

Phoenix Tabernacle INC.
11.2012 - Current

Associate of Arts - General Studies

Maricopa Community Colleges - South Mountain Community College

High School Diploma -

Arizona Agribusiness Equine Center -South Mountain

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Natalie Munive