Natalie Murillo Tapia
Santa Maria,CA
Summary
Dedicated bilingual retail professional with strong customer service and cash handling skills. Experienced in maintaining inventory and ensuring a clean, organized environment. Committed to enhancing customer satisfaction and driving repeat business. Always open to expending training if the position provides it.
Overview
1
1
Language
8
8
years of professional experience
Work History
Retail Sales Associate
Lemos feed & pet supply
Santa Maria, California
02.2024 - Current
- Cultivated relationships with regular customers through personalized service, fostering loyalty and repeat business.
- Guided customers in selecting appropriate pet supplies and feed products, enhancing their shopping experience.
- Explained product features and pet care guidance to customers.
- Answered customer questions and resolved concerns quickly and professionally.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored inventory levels to keep products available and fresh.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Barista Shift Supervisor
Starbucks
Santa Maria, California
10.2021 - 12.2023
- Led barista team during peak hours, ensuring timely and effective service.
- Trained new baristas on beverage preparation and customer service standards.
- Resolved customer complaints, implementing solutions to improve satisfaction.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed inventory levels and restocked supplies throughout shifts.
- Maintained cleanliness and organization of the store environment for customers.
- Executed closing procedures for store operations, including cash reconciliation, restocking, and cleaning.
Sales Stock Lead
Y.K Market & Gas
Guadalupe, California
01.2019 - 10.2019
- Stocked shelves with merchandise to ensure product availability for customers.
- Assisted customers in locating products on the shelf or in the backroom.
- Assisted in unloading delivery trucks and sorting incoming stock items.
- Performed inventory counts of merchandise on a regular basis.
- Communicated with management regarding inventory shortages or excess stock issues.
- Ensured accurate pricing by labeling merchandise with correct price tags.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Cleared empty boxes and packaging to keep the stocking area organized.
Education
Associate of Science - Biochemistry
Allan Hancock College
Santa Maria, CA05-2020
High School Diploma -
Grizzly Youth Charter School
San Luis Obispo, CA06-2018
Skills
- Customer service
- Retail operations
- Product knowledge
- Inventory management
- Cash handling
- Stocking and receiving
- Attention to detail
- Organizational skills
- Fluent in Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Retail Sales Associate
Lemos feed & pet supply
02.2024 - Current
Barista Shift Supervisor
Starbucks
10.2021 - 12.2023
Sales Stock Lead
Y.K Market & Gas
01.2019 - 10.2019
Associate of Science - Biochemistry
Allan Hancock College
High School Diploma -
Grizzly Youth Charter School