Natalie Nathan
St. Cloud,MN
Overview
11
11
years of professional experience
Work History
Care Navigator: Intake Specialist
Central Minnesota Mental Health Center
12.2021 - Current
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
Assistant Teacher
Kiddie Kobra's
03.2021 - 10.2021
- Assisted teachers with classroom management
- Maintained effective schedule balance between rest periods, active play and instruction
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
Assistant Teacher
Playhouse Childcare
12.2019 - 02.2021
- Assisted teacher with developing lesson plans
- Collaborated with teachers to promote appropriate care and education for 14-21 children
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Sales Associate
Cold Spring Bakery Connection
07.2018 - 08.2019
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery
- Maintained retail counter, restocked items and kept establishment tidy by sweeping, taking out trash and observing and adhering to company sanitation and food safety standards
- Operated cash register, quickly and accurately handled cash and card transactions and packaged orders
- Discussed cake design options, available flavors and specific event needs.
Nanny
Jocelyn Thorpe
09.2017 - 04.2018
- Took care of 6 and 9 year old siblings
- Duties included taking them to and picking them up from school, making breakfast and dinner, helping them do their homework and practice their instruments, keeping them occupied and safe
- Monitored schedules to maintain sleeping, eating and school schedules for children.
Camp Counselor
Upward Bound/Upward Bound Math and Science St. Scholastica
06.2017 - 08.2017
- Helped at-risk youths in low-income areas by guiding, mentoring and counseling, as well as encouraging each to achieve personal goals
- Lived with the students, provided emotional support to students, in charge of the students wellbeing and safety.
Intern
Women's Art, MAWA
11.2015 - 04.2017
- Hired intern to assist in their annual art auction
- Photographed and catalogued diverse works to prepare for upcoming auction
- Hosted and coordinated community events
- Interacted with visitors by phone, email or in-person to provide information
- Represented company at community events and had direct interaction with visitors.
Customer Service
Holiday Gas Station
06.2016 - 08.2016
- Completed accurate cash-in and cash-out procedures of computerized cash register
- Arrived on time and dressed professionally in clean company uniform
- Carefully examined identification cards to sell alcohol and tobacco products to patrons of legal age.
Inclusion Specialist
The Boys & Girls Club of Central Minnesota
04.2015 - 08.2015
- Provided one-on-one care to children with special needs such as behavioral and anger management concerns, to children with severe trauma and PTSD
- Ensured these children were included in and were participating in the planned activities with the rest of the children in the program
- Handled meltdowns and neutralized potential meltdowns
- Planned and led rotations for the children
- Directed the art and social recreation programs.
Intern
Fort Garry Women's Resource Centre
11.2014 - 04.2015
- Finding and booking venues, planning 6 week classes, communications, promotion, creating and distributing posters and other forms of advertising.
Sales Associate
Gap Clothing Store
07.2013 - 08.2014
- Organization, customer service, promoting sales, charity events
- Prepared merchandise for sales floor by pricing or tagging
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Arts - History, Women & Gender Studies
University of Manitoba
Winnipeg, MBHigh School Diploma - General Studies
Apollo High School
St. Cloud, MinnesotaSkills
- Student safety
- Individual and group instruction
- Student assessments
- Behavior management
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Patient confidentiality
- Cultural Competency
- Healthcare Systems Knowledge
Timeline
Care Navigator: Intake Specialist
Central Minnesota Mental Health Center
12.2021 - Current
Assistant Teacher
Kiddie Kobra's
03.2021 - 10.2021
Assistant Teacher
Playhouse Childcare
12.2019 - 02.2021
Sales Associate
Cold Spring Bakery Connection
07.2018 - 08.2019
Nanny
Jocelyn Thorpe
09.2017 - 04.2018
Camp Counselor
Upward Bound/Upward Bound Math and Science St. Scholastica
06.2017 - 08.2017
Customer Service
Holiday Gas Station
06.2016 - 08.2016
Intern
Women's Art, MAWA
11.2015 - 04.2017
Inclusion Specialist
The Boys & Girls Club of Central Minnesota
04.2015 - 08.2015
Intern
Fort Garry Women's Resource Centre
11.2014 - 04.2015
Sales Associate
Gap Clothing Store
07.2013 - 08.2014
Bachelor of Arts - History, Women & Gender Studies
University of Manitoba
High School Diploma - General Studies
Apollo High School
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