Natalie Newton
Shift Supervisor
Beaufort,SC
Summary
Proven Shift Supervisor at Starbucks with a track record of enhancing team productivity and customer satisfaction. Skilled in cash handling and conflict resolution, excelling in staff management and training, significantly improving operational efficiency. An approach to leadership and meticulous attention to detail have consistently fostered a positive and productive work environment.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Shift Supervisor
Starbucks
03.2021 - Current
- Enforced company policies and regulations with employees.
- Responded to and resolved customer questions and concerns.
- Managed cash handling procedures, maintaining accuracy and minimizing discrepancies.
- Enhanced team productivity by implementing efficient task delegation.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
Starbucks
11.2019 - 11.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
Education
Bachelor of Science - Marketing And Management
University of South Carolina, Beaufort
Okatie, SC 08.2022 - Current
Skills
Customer-oriented
Inventory control
Cash handling expertise
Staff management
Conflict resolution techniques
Team collaboration and leadership
Training and mentoring
Time management
Microsoft Excel
Attention to detail
Timeline
Bachelor of Science - Marketing And Management
University of South Carolina, Beaufort
08.2022 - Current
Shift Supervisor
Starbucks
03.2021 - Current
Barista
Starbucks
11.2019 - 11.2020
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