Natalie Nichols
1421 Cloverdale Cr. Hixson,TN
Summary
Personable and dedicated Behavior Health Associate interested in the DCS Case Manager position. Offer an unparalleled work ethic, calm demeanor, and a genuine desire to help others and to learn. A Bachelor's degree in psychology with a minor in criminology and applicable work experience has provided me with the qualities that make a great candidate for this DCS Case Manager position.
Overview
3
3
years of professional experience
Work History
Behavioral Health Associate (BHA)
Erlanger Behavioral Health
04.2023 - Current
- Observes and accurately documents patients' behavior, vital signs, mood changes, and physical condition
- Administers medications under the supervision of a nurse or physician.
- Assists with crisis intervention and de-escalation techniques.
- Enhances patient care by implementing individualized treatment plans and monitoring progress.
- Facilitates group therapy sessions, encouraging active participation and promoting healthy coping strategies.
- Provides emotional support to patients' families, educating them on available resources and helping them navigate the mental health system.
- Trains new Behavioral Health Associates, sharing knowledge of clinical practice standards.
Server/Bartender
Hi-Fi Clyde's
07.2021 - 04.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Developed strong interpersonal skills with customers and colleagues from various social and cultural backgrounds
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - Psychology
University of Tennessee At Chattanooga
Chattanooga, TN12.2023
Skills
- Clinical Documentation
- Group Counseling
- Conflict resolution
- Team collaboration
- Suicide Prevention
- Discharge Planning
Timeline
Behavioral Health Associate (BHA)
Erlanger Behavioral Health
04.2023 - Current
Server/Bartender
Hi-Fi Clyde's
07.2021 - 04.2023
Bachelor of Science - Psychology
University of Tennessee At Chattanooga
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