Natalie Nicolas
COLUMBUS,GA
Summary
Customer-focused Management Professional with over 12 years of experience in customer service, sales, and team leadership. Expertise in managing customer relationships, resolving complex issues, processing payments, and coordinating operations. Strong communicator with solid problem-solving and organizational skills.
Overview
2
2
Languages
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Store Manager
Metro by T-Mobile
COLUMBUS
05.2025 - Current
- Oversaw daily store operations, enhancing customer service and ensuring operational efficiency.
- Managed customer accounts, payments, transactions, and documentation, ensuring accuracy and attention to detail.
- Resolve customer concerns and complex issues professionally while working to achieve positive outcomes.
- Led, trained, and supported team members, fostering strong performance and adherence to company policies.
AT&T
Sales & customer service professional
COLUMBUS, GA
10.2023 - 05.2025
- Delivered exceptional customer service while assisting customers with account management, billing questions, products, and service needs.
- Resolved customer complaints and concerns by identifying solutions and providing timely follow-up.
- Managed customer accounts and maintained accurate information and documentation.
- Processed payments and financial transactions while following company procedures and security standards.
Education
Associate of Arts - AA
Broward College
Fort Lauderdale, FL 09.2012 - 05.2014
Marathon High School
Marathon, FLSkills
- Customer service
- Customer relationship management
- Sales strategies
- Cash handling
- Inventory management
- Team leadership
- Attention to detail
- Problem solving
- Conflict resolution
- Effective communication
Languages
Spanish
Native/ Bilingual
A1
French
Native/ Bilingual
A1
Timeline
Store Manager
Metro by T-Mobile
05.2025 - Current
AT&T
Sales & customer service professional
10.2023 - 05.2025
Associate of Arts - AA
Broward College
09.2012 - 05.2014
Marathon High School