Natalie Nieves
Palatine,IL
Summary
Experienced Associate Banker at BMO bank with 3+ years of experience in customer service, sales, and relationship building. Proven ability to identify customer needs and recommend appropriate financial solutions while maintaining strong attention to detail and compliance. Consistently meets performance goals and prepared to transition into a Retail Relationship Banker role.
Overview
3
3
years of professional experience
Work History
Associate Banker
BMO Bank
Addison, IL
07.2023 - Current
- Delivered exceptional customer service by handling daily transactions, resolving account issues, and building strong client relationships
- Identified client needs and recommended appropriate banking products to support financial goals
- Consistently met or exceeded sales and referral goals through proactive conversations and needs based selling
- Educated clients on digital banking tools, mobile app features, and fraud prevention
- Managed cash handling, balancing, and end-of-day procedures with high accuracy
- Resolved complex customer concerns with professionalism, improving customer satisfaction and retention
Food and Beverage Expert/Checkout Associate
Target
Wheeling, IL
04.2023 - 07.2023
- Engaged in suggestive selling and other sales techniques.
- Offered product samples, answered questions and helped guests find items.
- Set up advertising signs and displays on shelves, counters and tables.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with guests by providing friendly and attentive service.
- Monitored food and beverage stock, assisting with restocking when needed.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Frontend Checkout Team Associate
Walmart
Joliet,IL
01.2023 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Monitored and verified all merchandise was properly priced and labeled.
Education
High School Diploma -
Noble Schools- Rauner College Prep
Chicago, IL06.2023
Skills
Needs-based selling
Customer Service
Professional Relationships
Cash handling and transaction processing
Fraud Prevention
Attention to detail
Problem solving
Languages
English
Native or Bilingual
Spanish
Limited Working
Skills
- Attentive to Detail
- Cash Register Operations
- Complaint Handling
Accomplishments
-Recognized for strong TS survey scores
-Consistently met or exceeded sales and referral goals
-Recognized for building and maintaining strong client relationships
Timeline
Associate Banker
BMO Bank
07.2023 - Current
Food and Beverage Expert/Checkout Associate
Target
04.2023 - 07.2023
Frontend Checkout Team Associate
Walmart
01.2023 - 04.2023
High School Diploma -
Noble Schools- Rauner College Prep