GARY LOGOLEO TAYLOR
Durham,NC
Summary
Inbound Sales and Customer Service Insurance Professional with experience handling high-volume inbound calls, providing clear policy explanations, identifying customer needs, and delivering solution-based insurance recommendations. Licensed North Carolina Property & Casualty Producer and Adjuster with strengths in customer engagement, compliance adherence, CRM navigation, cross-selling, and retention-focused service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receiving Associate
The Home Depot
02.2024 - 07.2025
- Supported operations in a fast-paced, high-volume environment requiring accuracy, accountability, and customer-focused communication. Investigated discrepancies through system data and documentation review to ensure compliant resolution. Maintained detailed records supporting audits, quality assurance, and performance metrics.
Freight Associate
The Home Depot
04.2021 - 02.2024
- Followed established procedures and scripts to ensure accurate tracking across multiple systems. Balanced productivity goals with quality and safety standards while collaborating with cross-functional teams.
Customer Service Team Member
Chipotle Mexican Grill
01.2017 - 01.2021
- Delivered empathetic, solution-oriented customer service in high-volume environments. Explained policies and procedures clearly, handled sensitive payment information with discretion, and supported team training to promote service consistency.
Education
Associate of Arts - Theatre Arts
Montgomery County Community College
Blue Bell, PA08.2022
Skills
- Inbound Insurance Sales
- Policy Quoting & Coverage Explanation
- Needs-Based Selling
- Cross-Selling & Upselling
- Customer Retention
- High-Volume Call Handling
- CRM & Multi-System Navigation
- Compliance & Regulatory Standards
- Active Listening
- Objection Handling
- Documentation Accuracy
- Customer Satisfaction (CSAT)
Certification
- North Carolina Property & Casualty Producer License – Active (NPN: 21771663)
- North Carolina Property & Casualty Adjuster License – Active (NPN: 21750804)
Timeline
Receiving Associate
The Home Depot
02.2024 - 07.2025
Freight Associate
The Home Depot
04.2021 - 02.2024
Customer Service Team Member
Chipotle Mexican Grill
01.2017 - 01.2021
Associate of Arts - Theatre Arts
Montgomery County Community College