Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Natalie Norman

Texas City,TX

Summary

Organized and detail-oriented administrative professional with experience in customer service, managing schedules, coordinating teams, and supporting day-to-day operations. Skilled in calendar management, data entry, and communication with customers, staff, and patients. Adept at handling confidential information and ensuring tasks are completed efficiently and accurately. Seeking a Coordinator position to leverage organizational and administrative skills in a medical education environment.

Overview

4
4
years of professional experience

Work History

Customer Experience Team Manager

Victoria Secret
11.2024 - Current
  • Coordinated daily staffing schedules and adjusted coverage in real time to optimize workflow and enhance customer service.
  • Managed sensitive customer information and financial transactions with strict attention to confidentiality and detail.
  • Balanced multiple priorities simultaneously, including service flow, scheduling, and operational tasks.
  • Followed standardized operating procedures and compliance guidelines to maintain consistency and accountability.
  • Led daily team operations to ensure exceptional customer service standards.
  • Trained and mentored staff on product knowledge and visual merchandising techniques.
  • Resolved customer inquiries and complaints promptly to uphold high satisfaction levels and foster customer loyalty.

Scheduling Coordinator

Space City Orthodontics
05.2022 - 10.2024
  • Coordinated appointments, procedures, and administrative time to align provider availability with patient needs.
  • Managed provider schedules to enhance daily clinic operations.
  • Communicated schedule changes and shift details to team members for seamless operations.
  • Utilized scheduling software to streamline appointment management processes.
  • Demonstrated strong attention to detail and time management in a fast-paced environment.
  • Handled sensitive patient information in accordance with HIPAA.

Education

College of The Mainland
Texas City, TX
01-2019

High School Diploma -

Dickinson High School
Dickinson, TX
01-2017

University of Houston Clear Lake
Houston, TX

Skills

  • Customer Service
  • Patient Scheduling
  • HIPAA Compliance
  • Administrative Support
  • Calendar coordination
  • Schedule Management
  • Time Management
  • Report tracking
  • Data Entry
  • Team collaboration
  • Team communication
  • Organizational Skills

References

  • Carol Freeman, Boys and Girls Club of Greater Houston, (409)256-2508
  • Debra Taylor, City of Texas City, (409)-949-3002
  • Darlene Rivera, Victoria's Secret, (832)668-0621
  • Nicole King, Space City Orthodontics, (713)299-1994

Timeline

Customer Experience Team Manager

Victoria Secret
11.2024 - Current

Scheduling Coordinator

Space City Orthodontics
05.2022 - 10.2024

College of The Mainland

High School Diploma -

Dickinson High School

University of Houston Clear Lake

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Natalie Norman