Natalie Nunez
Queens
Summary
Dynamic and versatile professional with extensive experience in customer service, human services, and team collaboration. Proven ability to address customer needs, resolve concerns, and deliver quality care to diverse populations. Skilled in organizing recreational programs, maintaining accurate records, and supporting day-to-day operations in fast-paced settings. Fluent in Spanish, enabling effective communication in multicultural environments. Known for strong multitasking, organizational, and time management skills.
Overview
6
6
years of professional experience
Work History
Host/Hostess
Junior's Cheesecake
10.2025 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements and reduce wait times.
- Coordinated with kitchen and serving staff to ensure timely food delivery.
- Handled guest inquiries and complaints, providing exceptional customer service.
- Monitored dining area for cleanliness and organization, maintaining high standards.
Recreation Aide
Far Rockaway Center of Rehabilitation and Nursing
04.2024 - 09.2025
- Ensured cleanliness and safety of recreational equipment and facilities through regular maintenance.
- Facilitated recreational programs, encouraging social interaction and physical engagement among participants.
- Developed daily activity schedules in collaboration with staff for effective program execution.
- Provided immediate support during emergencies, alerting appropriate personnel as needed.
- Assisted residents with daily activities, promoting independence and enhancing quality of life.
Team Member
Mighty Quinn's BBQ
12.2023 - 04.2024
- Streamlined kitchen operations by organizing food items and maintaining proper storage protocols.
- Operated fryers and grills to prepare high-quality meals in a fast-paced environment.
- Delivered exceptional customer service through guest greetings, inquiries, and accurate cash handling.
- Ensured compliance with food safety regulations to maintain a safe dining experience.
- Collaborated with teammates to optimize workflow during peak service periods.
- Maintained cleanliness of workstations and dining areas through thorough sanitization efforts.
Seasonal Retail Associate
Cookies Department Store
07.2023 - 10.2023
- Provided personalized customer service by assisting shoppers with product selection and inquiries.
- Maintained organized and visually appealing sales floor through restocking and display management.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to achieve sales targets and ensure smooth operation during peak times.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Customer Service Associate
Party City
11.2019 - 09.2020
- Achieved high customer satisfaction by implementing strategies focused on needs and concerns resolution.
- Provided primary support to both internal and external customers, building loyalty and trust.
- Drove sales revenue growth by promoting a wide array of products and services effectively.
- Ensured accurate inventory management while maintaining cleanliness and accessibility in stock areas.
Education
Health Sciences
New York City College of Technology
Brooklyn, NY06-2026
Skills
- Customer Service & Communication
- Time Management
- Team Collaboration
- Problem Solving
- Attention to Detail
- Organization & Planning
- Multitasking in Fast-Paced Environments
- Cleaning & Facility Maintenance
- Safety Awareness
- Reliability & Punctuality
- Adaptability & Flexibility
- Conflict Resolution
- Inventory Management
- Cash Handling
- Leadership & Initiative
- Hospitality and accommodation
- Guest engagement
- Service prioritization
- Food safety
Languages
Spanish
English
Timeline
Host/Hostess
Junior's Cheesecake
10.2025 - Current
Recreation Aide
Far Rockaway Center of Rehabilitation and Nursing
04.2024 - 09.2025
Team Member
Mighty Quinn's BBQ
12.2023 - 04.2024
Seasonal Retail Associate
Cookies Department Store
07.2023 - 10.2023
Customer Service Associate
Party City
11.2019 - 09.2020
Health Sciences
New York City College of Technology