Natalie Oshnock
Tampa,FL
Summary
Proven to excel in high-pressure environments, I leveraged my hospitality service expertise and exceptional customer service skills at Miller’s Ale House to significantly enhance guest satisfaction. By mastering POS systems and fostering team collaboration, I ensured seamless service delivery, establishing a loyal customer base through personalized attention and efficient problem-solving.
Overview
11
11
years of professional experience
Work History
Server/bartender
Miller’s Ale House
05.2016 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
Nordstrom
02.2014 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Associate Of Science - Radiologic Technology
Keiser University
Fort Lauderdale, FL10.2020
Skills
- Exceptional customer service
- Professional appearance
- Hospitality service expertise
- Safe food handling
- Team collaboration
- Quality control
- Suggestive selling
Timeline
Server/bartender
Miller’s Ale House
05.2016 - 02.2025
Sales Associate
Nordstrom
02.2014 - 04.2016
Associate Of Science - Radiologic Technology
Keiser University
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