Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Oshnock

Tampa,FL

Summary

Proven to excel in high-pressure environments, I leveraged my hospitality service expertise and exceptional customer service skills at Miller’s Ale House to significantly enhance guest satisfaction. By mastering POS systems and fostering team collaboration, I ensured seamless service delivery, establishing a loyal customer base through personalized attention and efficient problem-solving.

Overview

11
11
years of professional experience

Work History

Server/bartender

Miller’s Ale House
05.2016 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Sales Associate

Nordstrom
02.2014 - 04.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

Associate Of Science - Radiologic Technology

Keiser University
Fort Lauderdale, FL
10.2020

Skills

  • Exceptional customer service
  • Professional appearance
  • Hospitality service expertise
  • Safe food handling
  • Team collaboration
  • Quality control
  • Suggestive selling

Timeline

Server/bartender

Miller’s Ale House
05.2016 - 02.2025

Sales Associate

Nordstrom
02.2014 - 04.2016

Associate Of Science - Radiologic Technology

Keiser University
Natalie Oshnock