Natalie Osorio
Lutz,FL
Summary
Professional and dedicated retail leader with experience in team management and customer service. Proven track record of driving sales, enhancing customer satisfaction, and leading teams to exceed performance goals. Adept at developing strategic solutions to optimize operations and deliver exceptional results in a fast-paced environment.
Overview
1
1
year of professional experience
Work History
Lead Supervisor
Coach
Tampa, FL
01.2024 - Current
- Salesmanship: I engage with customers proactively, understanding their needs and preferences to provide tailored product recommendations and styling advice. Leveraging my comprehensive knowledge of Coach products, I effectively communicate features and benefits to encourage informed purchasing decisions.
- Client Relationship Building: I excel in building one-on-one relationships with customers, fostering trust and loyalty through attentive service and personalized attention. Through follow-up communication and ongoing support, I strive to maintain long-term connections beyond the initial sale
- Demonstrated strong leadership skills, motivating my team members to reach their full potential through coaching and mentoring efforts.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Trained newly hired sales team in upselling techniques.
- Educated team members on strategies for handling difficult customers and challenging situations.
- Analyzed sales data to identify trends and opportunities for growth.
- Monitored store performance metrics regularly using reporting tools provided by management.
- Completed daily paperwork accurately and efficiently, maintaining proper documentation of store records.
- Oversaw opening and closing procedures to maintain consistent standards across all shifts.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Florida Virtual School
Orlando, FLSome College (No Degree) - Real Estate
Premier Real Estate School of Tampa
Tampa, FLSkills
- Bilingual (Spanish)
- Leadership
- Customer service
- Business Development
- Goal-Oriented
- Relationship Building
- Positive and professional
- Sales expertise
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Lead Supervisor
Coach
01.2024 - Current
High School Diploma -
Florida Virtual School
Some College (No Degree) - Real Estate
Premier Real Estate School of Tampa