Natalie Outlaw
Coila,MS
Summary
Proven Quality Auditor at Viking Range LLC, adept in enhancing product standards through meticulous quality control processes and internal auditing. Demonstrated excellence in fostering customer satisfaction and compliance with industry regulations. Skilled in root cause analysis and corrective action planning, coupled with strong organizational skills and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
Quality Auditor
Viking Range LLC
Greenwood, MS
03.2022 - Current
- Enhanced product quality by conducting thorough audits and identifying areas for improvement.
- Audited activities of workers on production lines and shipping and receiving.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
- Improved overall customer satisfaction by ensuring that all products met established quality standards.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Identified issues of non-compliance and elevated reports to senior personnel.
- Trained new Quality Auditors on best practices, increasing their proficiency in performing audits effectively.
- Reviewed and resolved issues raised during release of API, Safety Assessment or clinical supply lots for conformance to appropriate regulatory requirements.
- Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
- Participated in cross-functional team meetings, contributing valuable insights from an auditor''s perspective to facilitate process improvements.
- Trained and reviewed work of junior personnel on departmental responsibilities.
- Supported continuous improvement initiatives by identifying opportunities for enhancing product quality during audits.
- Assisted management in developing effective quality control strategies based on audit findings.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Cashier
Tractor Supply
Greenwood, MS
01.2022 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Quality Control Inspector
Express Grain Terminals
Sidon Ms
06.2020 - 01.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
Cashier
Old Town Divias
North Carrollton, MS
07.2018 - 07.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
Old Dominon Christian
Kosciusko, MS2015
Skills
- Quality Control Processes
- Customer Focus
- Internal Auditing
- In-Process Inspection
- Documentation Management
- Report Preparation
- Corrective Action Planning
- Product Quality Requirements
- Root Cause Analysis
- Data Collection
- Training and coaching
- Performance Improvement
- Quality Control
- Critical Thinking
- Decision-Making
- Documentation and Recordkeeping
- Packaging and Shipping Support
- Materials Testing
- Product tests
- Inspection and Testing Reports
- Rejected Materials Disposal
- Word Processing
- Invoice Verification
- Equipment Operation
- Item Sorting
- Raw Materials Inspection and Testing
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Quality Auditor
Viking Range LLC
03.2022 - Current
Cashier
Tractor Supply
01.2022 - 03.2022
Quality Control Inspector
Express Grain Terminals
06.2020 - 01.2022
Cashier
Old Town Divias
07.2018 - 07.2019
Old Dominon Christian