NATALIE PADILLA
San Antonio,TX
Summary
To work in a professional environment that utilizes my education, strong work ethic, and expands my professional knowledge and training.
Overview
6
6
years of professional experience
Work History
PERSONAL LINES ACCOUNT MANAGER II
USAA
08.2023 - 07.2025
- Responsible for building and maintaining strong, long-term customer relationships.
- Key skills learned include excellent communication and interpersonal skills, strong problem-solving and negotiation abilities, ability to manage multiple projects and clients simultaneously, attention to detail and organizational skills, and proficiency in CRM software.
- Cultivated lasting customer relationships, enhancing client retention and satisfaction through tailored service and proactive communication.
INSURANCE PROFESSIONAL II
USAA
09.2021 - 08.2023
- Licensed agent; servicing and deepening member's property and casualty insurance policies.
- Enhanced member retention by proactively reviewing and adjusting insurance policies, leading to measurable improvements in customer satisfaction.
TEAM ADVISOR
Ulta Beauty
03.2021 - 09.2021
- Responsible for guiding, supporting, and supervising a team to ensure productivity, high performance, and adherence to company standards.
- Coordinated daily operations, provided training and mentorship, resolved issues, and served as a communication bridge between team members and upper management.
- Monitored progress, delivered feedback, and helped implement strategies that improve efficiency and team engagement.
BILINGUAL EXECUTIVE LEGAL ASSISTANT
Law Office of Carlos Molinar
05.2019 - 08.2020
- Researched legal cases, prepared trial documents, enhanced attorney-client interactions.
- Facilitated client communication, improved understanding, strengthened relationships.
- Digitized records, boosted office efficiency, streamlined data management.
- Addressed client inquiries, provided clarity, ensured satisfaction.
- Supported trial preparation, contributed to case readiness, enhanced legal processes.
Education
MASTER OF BUSINESS ADMINISTRATION -
The University of Texas At San Antonio
San Antonio, TX12.2024
BACHELOR OF ARTS - MAJOR IN CRIMINOLOGY
St. Mary's University
San Antonio, TX12.2020
Skills
- Communication
- Interpersonal
- Problem-solving
- CRM software
- Organizational
- Project Management
- Data Analysis
- Time Management
- Team Leadership
- Project Coordination
- Client Engagement
- Risk Assessment
- Research skills
Timeline
PERSONAL LINES ACCOUNT MANAGER II
USAA
08.2023 - 07.2025
INSURANCE PROFESSIONAL II
USAA
09.2021 - 08.2023
TEAM ADVISOR
Ulta Beauty
03.2021 - 09.2021
BILINGUAL EXECUTIVE LEGAL ASSISTANT
Law Office of Carlos Molinar
05.2019 - 08.2020
MASTER OF BUSINESS ADMINISTRATION -
The University of Texas At San Antonio
BACHELOR OF ARTS - MAJOR IN CRIMINOLOGY
St. Mary's University
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