Natalie Pearce
Sterling,VA
Summary
Dependable, responsible, and motivated individual seeking to learn and tackle new responsibilities and execute excellent customer service. Resourceful problem-solver with proven conflict resolution skills and dedication to driving guest loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Hostess
Blue Ridge Grill
08.2024 - Current
- Accepted reservations and carryout orders via phone,and accurately managed the nightly dining waiting list.
- Promptly answered customer questions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate groups with special requests or needs.
- Supported servers, food runners, and bussers with keeping the dining area clean and neat for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Barista
Coldspoon Coffee
05.2022 - Current
- Cleaned and maintained counters, machines, utensils, and seating areas.
- Listened carefully to customer requests and cheerfully created personalized beverages with an artistic flair.
- Skillfully trained new employees while sharing essential knowledge and expertise about coffees, teas, food, and merchandise.
- Maintained regular, consistent attendance and punctuality.
- Sanitized equipment, counters and tables to ensure cleanliness and protect customer well-being.
Education
Bachelor of Science - Cognitive And Behavioral Neuroscience
Seton Hall University
South Orange, NJ05-2029
High School Diploma -
St. Paul VI Catholic High School
Chantilly, VA05-2025
Skills
- Efficient multi-tasker
- Experienced hospitality provider
- Empathetic communicator
- Effective problem solver
- Methodical attention to detail
- Adaptable and emotionally intelligent
- Attention to detail
Volunteer Work
Chosen to represent my school while supporting the local homeless community by distributing essential items and offering both compassionate care and time to individuals in need during a high school mission trip to Camden, NJ, in November 2024.
Hobbies and Interests
- Learning new cooking techniques and expanding my culinary skills
- Creating digital artwork using software such as Photoshop, Procreate, or Krita
- Participating enthusiastically in athletics for overall physical and mental health
- Expressing my creativity in sketching and drawing
- Learning how the brain works, especially its connection to behavior and well-being
Timeline
Hostess
Blue Ridge Grill
08.2024 - Current
Barista
Coldspoon Coffee
05.2022 - Current
Bachelor of Science - Cognitive And Behavioral Neuroscience
Seton Hall University
High School Diploma -
St. Paul VI Catholic High School