Summary
Overview
Work History
Education
Skills
Timeline
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Summer Cortez

Northridge,CA

Summary

Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.

Overview

3
3
years of professional experience

Work History

Hostess

Resorts World Las Vegas
Las Vegas, NV
06.2025 - Current
  • Greeted customers warmly upon arrival and provided a friendly and warm presence throughout dining experiences.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, updating reservation logs, and greeting new guests simultaneously.
  • Supported servers, bussers, and food runners by keeping the dining area ready for every guest.

Barista

Compass Group USA
Northridge, CA
08.2024 - 05.2025
  • Balanced individual closing responsibilities with coordination among team members to ensure on-time completion of all tasks, along with guaranteeing satisfaction with beverages and customers.
  • Managed time effectively to balance both front-of-house tasks, as well as back-of-house responsibilities during busy periods.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages and creating personalized, positive customer connections.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and other merchandise.

Barista

STARBUCKS COFFEE COMPANY
Bakersfield, CA
07.2022 - 10.2023
  • Delivered exceptional customer service by engaging with customers, addressing inquiries, and ensuring satisfaction with orders in a fast-paced environment.
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
  • Operated and maintained espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Education

Bachelor of Arts - Theatre

California State University, Northridge
Northridge, CA
05-2028

High School Diploma -

Ridgeview High School
Bakersfield, CA
05-2024

Skills

  • Customer service expertise
  • Team player
  • Efficient multi-tasker
  • Interactive communication skills
  • Problem Solver
  • Beverage Preparation
  • Cash Handling
  • Positive Attitude

Timeline

Hostess

Resorts World Las Vegas
06.2025 - Current

Barista

Compass Group USA
08.2024 - 05.2025

Barista

STARBUCKS COFFEE COMPANY
07.2022 - 10.2023

Bachelor of Arts - Theatre

California State University, Northridge

High School Diploma -

Ridgeview High School

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