Natalie Pearce
Coldspoon Coffee
4
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
Hostess
2 Years- Accepted reservations and carryout orders via phone,and accurately managed the nightly dining waiting list.
- Provided accurate information to customers to enhance their experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained cleanliness of dining area in collaboration with servers, food runners, and bussers to enhance guest experience.
- Trained new hostesses on customer service best practices and restaurant policies, fostering consistent high standards of service.
Barista
4 Years 3 Months- Maintained cleanliness of counters, machines, utensils, and seating areas to enhance customer experience.
- Skillfully trained new employees while sharing essential knowledge and expertise about coffees, teas, food, and merchandise.
- Cleaned and maintained counters, machines, utensils, and seating areas.
- Attended work regularly and punctually to ensure smooth operations.
- Sanitized equipment, counters, and tables to uphold health standards and ensure customer safety.
Education
High School Diploma
- High academic honors
- Elected to both the Art and French Honor Societies
Bachelor of Arts - Social Work
- Dean's List [Freshman Year]
- Member of Delta Phi Epsilon Sorority
- 3.5 Overall GPA
Skills
Empathetic communicator
Detail-oriented
Complaint handling
Effective multitasking
Customer service
Telephone communication
Time management
Interests
Learning new cooking techniques and expanding my culinary skills
Creating digital artwork using software such as Photoshop
Procreate
or Krita
Participating enthusiastically in athletics for overall physical and mental health
Expressing my creativity in sketching and drawing
Learning how the brain works
especially its connection to behavior and well-being
Timeline
Hostess
Blue Ridge Grill
08.2024 - CurrentRead More
Barista
Coldspoon Coffee
05.2022 - CurrentRead More
Seton Hall University
Bachelor of Arts from Social Work
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St. Paul VI Catholic High School
High School Diploma
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