Natalie Perez
Summary
Dynamic professional with a proven track record at Swedish Covenant Hospital, excelling in customer service and organization. Recognized for enhancing patient satisfaction through compassionate care and effective communication. Skilled in meeting scheduling and adept at resolving inquiries, fostering positive relationships, and ensuring efficient operations in high-pressure environments.
Professional receptionist skilled in managing front desk operations and providing exceptional customer service. Adept at handling inquiries, coordinating appointments, and maintaining organized workspace. Strong focus on collaborative teamwork, ensuring smooth daily operations, and adapting to evolving needs. Reliable and personable, with proficiency in communication, multitasking, and problem-solving.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Desk Receptionist
Swedish Covenant Hospital
05.2022 - Current
- Resolved customer problems and complaints.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Developed a thorough understanding of company policies to provide informed assistance to clients as necessary.
- Served as a reliable point of contact for both internal employees and external guests, fostering strong relationships across the board.
- Maintained up-to-date knowledge of industry trends to offer relevant recommendations when applicable during client interactions.
- Expedited problem resolution by diligently addressing client inquiries or concerns upon initial contact.
- Assisted in scheduling appointments, optimizing calendar management, and reducing wait times for clients.
- Responded to inquiries from callers seeking information.
Phlebotomist
Swedish Covenant Hospital
05.2022 - 02.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Performed Bilirubin Testing for Newborns (via Heel Stick/Foot Prick)
Service Advocate
Target
10.2018 - 02.2021
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Analyzed customers' issues and complaints and initiated corrective actions.
- Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
- Maintained detailed knowledge of company products and services to provide accurate information to clients.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
Education
Malcolm X College - Nursing
City Colleges of Chicago
Chicago, ILBachelor of Science - BSN Nursing
Chamberlain College of Nursing
Chicago, IL05-2028
High School Diploma -
CICS Northtown Academy
Chicago, IL06-2020
Skills
- Proficient in Organization
- Customer service expertise
- Structured File Arrangement
- Meeting Scheduling Expertise
- Maintain Composure in Stressful Environments
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Certification
- Certified Phlebotomist- In-patient throughout every department - 05/2022-10/2023
- Certified Nurse Assistant - 04/2025- active
- CPR Certified - American Heart Association- 02/2025-02/2027
Languages
Spanish
Native or Bilingual
Timeline
Desk Receptionist
Swedish Covenant Hospital
05.2022 - Current
Phlebotomist
Swedish Covenant Hospital
05.2022 - 02.2023
Service Advocate
Target
10.2018 - 02.2021
Malcolm X College - Nursing
City Colleges of Chicago
Bachelor of Science - BSN Nursing
Chamberlain College of Nursing
High School Diploma -
CICS Northtown Academy
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