Natalie Pfeiffer
Pensacola
Summary
Communicative customer service personal motivated to maintain customer satisfaction and contribute to guide others. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Skill paired with outstanding active listening skills and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Trainer
Whataburger
Pensacola
06.2025 - Current
- Trained new employees on customer service standards and operational procedures.
- Developed training materials to enhance staff knowledge and skills.
- Conducted performance evaluations to assess training effectiveness and employee progress.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Recommended changes or improvements in existing training processes as needed.
Babysitter
Sherry Fry
Pensacola
05.2025 - Current
- Supervised children during playtime and structured activities.
- Prepared nutritious meals and snacks for children throughout the day.
- Maintained a safe and clean environment for activities.
Babysitter
Sydney Crosby
Pensacola
09.2022 - Current
- Communicated regularly with parents about children's behavior and needs.
- Assisted with homework and educational activities to support learning.
- Maintaining a positive attitude while being patient and understanding with the children.
Cleaner/Assistant Event Coordinator
The 7 Project
Pensacola
08.2023 - 01.2024
- Developed and maintained event timelines, ensuring all tasks were completed on schedule.
- Selected catering services for different types of events, balancing cost, menu and term options against client demands.
- Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
Cashier
The Front Porch
Pensacola
05.2023 - 10.2023
- Assisted customers with product selections and inquiries during busy periods.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
West Florida High School
Pensacola, FloridaFlorida Virtual
Pensacola, FLSkills
- Team collaboration
- Effective communication
- Time management
- Customer service
- Problem solving
Certification
- A-B Honor roll
- CPR Certification
- Telecommunications Certification
- Perfect Work Attendence
Languages
ASL
Limited
Affiliations
- Club Volleyball Player
- Church Member
- Volunteer Family Support (assisting with moving, cleaning, and childcare as needed)
- Fitness Training and Body Wellness
- Community & Family Engagement
References
References available upon request.
Timeline
Trainer
Whataburger
06.2025 - Current
Babysitter
Sherry Fry
05.2025 - Current
Cleaner/Assistant Event Coordinator
The 7 Project
08.2023 - 01.2024
Cashier
The Front Porch
05.2023 - 10.2023
Babysitter
Sydney Crosby
09.2022 - Current
West Florida High School
Florida Virtual