Natalie Phillips
Quality Reporting/Data Specialist
Chattanooga,USA
Summary
Strategic operations leader with 15+ years of experience driving cross-functional vehicle launches, program management, and executive-level reporting across Volkswagen Group of America. Proven ability to support C-level leadership through strategic communication, KPI monitoring, and multi-stakeholder alignment. Adept at leading initiatives that streamline launch execution, enhance operational transparency, and enable data-driven business decisions, while maintaining a high level of confidentiality and reliability.
Overview
2026
2026
years of professional experience
Work History
NAR Quality Reporting Specialist
Volkswagen Group of America
01.2024 - Current
- Serve as key liaison for factory Quality, Aftersales, Technical Development, and NAR Quality for FAP performance topics.
- Coordinate cross-functional activities and lead follow-up from escalation committee across VWGoA and VWAG.
- Create and deliver monthly NAR Quality reports and KPI dashboards for senior leadership.
- Represent Field Steering in technical and executive meetings to analyze and assess warranty risks.
- Forecast claim/cost impact using statistical analysis and provide actionable insights to management.
Product Operation Specialist Sales & Marketing
Volkswagen Group of America
01.2021 - 01.2024
- Supported and maintained the Quality Management System (QMS) processes for the Sales & Marketing organization to ensure compliance with corporate and regulatory standards.
- Prepared Sales & Marketing for internal and external audits, coordinating with cross-functional teams to ensure readiness and documentation accuracy.
- Monitored and controlled departmental budgets, ensuring financial alignment with strategic goals and cost transparency.
- Organized and facilitated weekly alignment meetings, driving consistent communication and coordination across business units.
- Developed and reported Model Care Point (MCP) data for Start of Production (SOP) and End of Production (EOP) across carlines.
- Created competitor lifecycle reports to support strategic planning and product positioning within the NAR market.
- Supported the Senior Vice President (SVP) in preparing materials and presentations for NAR PK and NAR VAP meetings.
- Managed and distributed the AVON tracking list to relevant departments, ensuring timely follow-up and task completion.
- Coordinated FMK/PKO activities for the Sales & Marketing function, ensuring effective communication and milestone tracking.
- Developed executive presentations for NAR FMK Manager Meetings and provided post-meeting summaries to senior leadership, highlighting key outcomes and strategic actions.
Launch & Plan Support Specialist
Volkswagen Group of America
2019 - 2021
- Provide up-to-date status updates, clarify R&D-related questions, and ensure accurate data availability to support project decision-making.
- Support and prepare for launch team, EMT, Quality, PSL, and Pilot Hall meetings, ensuring alignment across functions.
- Create and deliver reports on B-/K-/BMG releases to inform program progress and management decisions.
- Organize knowledge transfer from other projects to ensure continuity and best practice sharing.
- Serve as primary point of contact for HUT PR Code topics (ATLAS/PASSAT/ID.4), providing guidance and oversight.
- Monitor and control launch cost budgets within the team and track Series Maintenance and Model Care budgets for PASSAT and ID.4.
- Represent engineering teams to TE MX and WOB, ensuring technical alignment and stakeholder communication.
- Ensure AWE documentation is created, maintained, and up to date; maintain ETF system for Chattanooga projects.
- Lead PR Code meetings and coordinate BOM vehicle setup, including establishing schedules and tracking timelines.
- Core member of the Launch Management Team, supporting the introduction of new vehicles into production plants.
- Participate in Track Force activities and actively drive timely problem-solving initiatives across teams.
- Identify and resolve goal conflicts during launch, preparing comprehensive start-up reports to support scope and project planning.
- Serve as key user for AVON, TEVON, and AWS systems, ensuring accurate data management and reporting.
Series Maintenance Coordinator
Volkswagen Group of America
01.2016 - 01.2019
- Steer, align, and track all SB activities, ensuring adherence to project timelines and quality standards.
- Identify priorities and support escalation of critical issues to maintain project momentum.
- Create, maintain, and update deviations while supporting or aligning technical product descriptions.
- Represent engineering teams in plant-related meetings, facilitating cross-functional collaboration.
- Ensure efficient communication between all involved stakeholders to drive clarity and alignment.
- Manage and coordinate departments across Chattanooga, MX, and WOB to keep implementation on schedule.
- Oversee timely completion and release of B-/K-Releases, BMG, and Bill of Material (BOM) documentation.
- Support the Technical Project Launch Manager in planning, task assignment, and execution oversight.
- Coordinate engineering kickoff activities, defining responsibilities, tasks, goals, and deadlines for project teams.
- Create, coordinate, and track project budgets, ensuring alignment with financial objectives.
- Identify and resolve goal conflicts during the launch process, proactively mitigating risks.
- Drive timely problem-solving activities and prepare start-up reports outlining scope and progress.
- Responsible for PR Round 69 for EPC-E, ensuring accurate tracking and completion.
T& Process Specialist
Volkswagen Group of America
01.2014 - 01.2016
- Track and manage development process issues, ensuring timely resolution and continuous improvement.
- Coordinate and document process and systems projects, supporting cross-functional alignment and project execution.
- Attend and contribute to cross-departmental meetings, providing technical insights and facilitating collaboration.
- Participate in special process initiatives, driving improvements and implementing best practices.
- Create, update, and maintain technical documents and process materials, ensuring accuracy and compliance with internal standards.
- Report and monitor process status and timelines, providing visibility to stakeholders and supporting decision-making.
- Track and report on Serienbetreuung, Aeko Process, PDMs, BMG releases, ECR requests, and management requests, ensuring transparency and operational continuity.
Product Cost Optimization & Project Assistant
Volkswagen Group of America
01.2010 - 01.2014
- Manage tandem meetings to align cross-functional teams and drive strategic initiatives.
- Develop departmental targets and monitor progress through regular reporting.
- Maintain strong relationships with stakeholders across Mexico and WOB to ensure alignment and effective collaboration.
- Organize cross-functional events including supplier events, PKR, and other strategic meetings.
- Collect, evaluate, and track ideas from multiple sources (WOB, Mexico, Chattanooga), assessing feasibility and potential impact.
- Generate reports and insights to support decision-making and track progress on initiatives.
Education
Secondary Degree - Business Administration
Berufsbildende Schule Für Wirtschaft Und Verwaltung
Kaiserslautern, Germany07-1993
A.S.S. - Human Services Specialist
Chattanooga State Technical Community College
05-2010
B.S. - Business Administration and Organizational Management
Bryan College
08.2015
Skills
- Executive Communication Strategic Planning KPI Analysis & Forecasting
- Cross-Functional Leadership Meeting Coordination Project Management
- Confidential Reporting Warrant Data Evaluation Stakeholder Engagement
Languages
German
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
NAR Quality Reporting Specialist
Volkswagen Group of America
01.2024 - Current
Product Operation Specialist Sales & Marketing
Volkswagen Group of America
01.2021 - 01.2024
Series Maintenance Coordinator
Volkswagen Group of America
01.2016 - 01.2019
T& Process Specialist
Volkswagen Group of America
01.2014 - 01.2016
Product Cost Optimization & Project Assistant
Volkswagen Group of America
01.2010 - 01.2014
B.S. - Business Administration and Organizational Management
Bryan College
Launch & Plan Support Specialist
Volkswagen Group of America
2019 - 2021
Secondary Degree - Business Administration
Berufsbildende Schule Für Wirtschaft Und Verwaltung
A.S.S. - Human Services Specialist
Chattanooga State Technical Community College
Technical Skills
Office & Productivity Tools:
- Microsoft Word, Excel, PowerPoint, Outlook, Adobe Illustrator, Adobe Photoshop, AutoCAD
Project & Program Management Systems:
- TEVON, AVON, PKO, ETF, WebTesi, MBT Titan, AWS Portal, PEP Online, Nolis, Autoknowledge
Enterprise & Data Systems:
- SAP/KSRM, eSAF, BMG Online, Aqua
Analytics & Reporting Tools:
- Tableau, mTab, Cognos, Power BI