Natalie Plough
Eugene,OR
Summary
Outgoing Customer Service employee with experience overseeing multiple tasks. Hardworking professional committed to providing outstanding customer service and assistance. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service
Emerald Lanes
08.2021 - Current
- Answered incoming calls from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Collaborated with customer service department to discuss new ways to alleviate service issues.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
Sheldon High School
Eugene, OR06.2022
Skills
- Proficient in Miscrosoft Office, Steltronic Focus, Bowling League Secretary
- Telephone Etiquette
- Issue Resolution
- Cash Handling
- Facilities Maintenance
- Strategic Planning
Additional Information
- USGA Competitive Gymnast 2009-2015
- Team Kaizen Club Volleyball 2016-2018
- Eugene Lightning Softball 2015-2021
- High School Softball 2018-2022
Timeline
Customer Service
Emerald Lanes
08.2021 - Current
High School Diploma -
Sheldon High School
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