Karen Richardson
Shorewood,Il
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling. Seasoned Restaurant Manager known for high productivity and efficient task completion. Possess specialized skills in staff training, inventory management, and customer service excellence. Excel at leadership, communication, and problem-solving to enhance team performance and ensure guest satisfaction.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Restaurant Manager , Bartender
Stillins
09.2020 - 04.2024
- Recruit, hire, train, and coach over 12 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.
DELIVERY COURIER, FEDEX CORPORATION
02.1994 - 09.2023
- Promoted steadily from part time to full time courier, CDL licensed, Airport Security approved, Management Trainee.
OPERATIONAL MANAGER, PRESIDENT, TIGER ATHLETIC CLUB
06.2012 - 07.2015
- Organized all Club Functions, Responsible for Ordering Food, Beverage and Staff to support the functions
- Developed & Implemented Strategic Marketing plans in the neighborhood which produced a net profit increase to the Club of 150% in 1 year
- Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and contests.
BANQUET BARTENDER, SIGNATURE ROOM EVENTS
06.2000 - 07.2009
- Enjoyed working as a Banquet Bartender who was also responsible for setting up & breaking down bars for up to 1200 people onsite
- Lead Bartender for Corporate Clientele Assisted on server activities.
Education
A.A. in SCIENCE -
COD COLLEGE
GLEN ELLYN, Illinois06.2007
A.A. IN COMPUTER SCIENCE -
MORAINE VALLEY COLLEGE
PALOS, IL06.1994
Skills
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most restaurant positions
- Fun and energetic
- Created a startup bowling league now in it’s 12th year
- Organized raffles for charity
- Wine Knowledge
- Supervisory skills
- Stable work history
- TIPS certified
Certification
- BASSETT, food handler and TIP certified,
Custom
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most restaurant positions
References
References available upon request.
Timeline
Restaurant Manager , Bartender
Stillins
09.2020 - 04.2024
OPERATIONAL MANAGER, PRESIDENT, TIGER ATHLETIC CLUB
06.2012 - 07.2015
BANQUET BARTENDER, SIGNATURE ROOM EVENTS
06.2000 - 07.2009
DELIVERY COURIER, FEDEX CORPORATION
02.1994 - 09.2023
A.A. in SCIENCE -
COD COLLEGE
A.A. IN COMPUTER SCIENCE -
MORAINE VALLEY COLLEGE
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