Fabiola Reyes
Calexico,Ca
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.
Overview
17
17
years of professional experience
Work History
Restaurant Manager and Training Leader
Panda Express
08.2018 - Current
- Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards
- Reduced costs by .25% through controls on overtime, operational efficiencies, and reduced waste
- Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food program
Restaurant Manager
Jack in the Box
06.2010 - 08.2018
- Cross-train FOH staff members were to perform confidently and effectively in all positions
- Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and contests
- Created and implemented staff health and safety standards achieving a score of 100% from the Board of Health 3 years in a row
- Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits
Front End Associate
Vons Grocery
03.2008 - 12.2010
- Operated cash register for cash, check, and credit card transactions with excellent
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Gathered shopping baskets and carts and relocated to designated areas.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
Education
GED -
MEDICAL ASSISTANT -
Skills
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Motivating and Inspiring Others
- Poised under pressure
- Experienced in most restaurant positions
- Fun and energetic
- Team Player
Hobbies and Interests
- Art
- Hiking
- Travel
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Restaurant Manager and Training Leader
Panda Express
08.2018 - Current
Restaurant Manager
Jack in the Box
06.2010 - 08.2018
Front End Associate
Vons Grocery
03.2008 - 12.2010
MEDICAL ASSISTANT -
GED -
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