Summary
Work History
Education
Skills
Websites
Hobbies and Interests
Timeline
Generic

Beula Francis

Johns Creek,GA

Summary

Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.

Work History

Restaurant Manager

Contoso Bar and Grill
- Current
  • Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards
  • Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste
  • Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program.

Restaurant Manager

Fourth Coffee Bistro
  • Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions
  • Grew customer base and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and contests
  • Created and implemented staff health and safety standards compliance training program, achieving a score of 99% from the Board of Health
  • Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.

Education

Bachelor of Science in Business Administration -

Bigtown College
Chicago, Illinois

Associate of Arts in Hospitality Management -

Bigtown College
Chicago, Illinois

Skills

  • Accounting & Budgeting
  • Proficient with POS systems
  • Excellent interpersonal and communication skills
  • Poised under pressure
  • Experienced in most restaurant positions
  • Fun and energetic

Websites

Hobbies and Interests

  • Theater
  • Environmental conservation
  • Art
  • Hiking
  • Skiing
  • Travel

Timeline

Restaurant Manager

Contoso Bar and Grill
- Current

Restaurant Manager

Fourth Coffee Bistro

Bachelor of Science in Business Administration -

Bigtown College

Associate of Arts in Hospitality Management -

Bigtown College

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Beula Francis