Lauren Hooks
Lumberton,North Carolina
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced restaurant manager passionate about food and beverages. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals. A master in the art of upselling.
Hospitable Restaurant Manager versed in overseeing staff and handling daily cash deposits. Generates new business through creative use of SEO and social media. Diligent and fully invested in exhibiting steadfast leadership in high-pressure situations to improve team strength.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Cakes & Pastries and more
06.2023 - 07.2024
- Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards
- Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste
- Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling techniques and by creating a featured food and beverage program
- Created new menu items to increase sales
- Revamped outdated product design to increase traffic flow to business.
assistant MANAGER/server/bartender
arnolds
07.2013 - 07.2023
- Created a cross-training program ensuring FOH staff members were able to perform confidently and effectively in all positions
- Grew customer based and increased restaurant social media accounts by 19% through interactive promotions, engaging postings, and contests
- Trained in all areas of restaurant to ensure proper staffing and needs of business are met
- Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits.
Education
ASSOCIATE OF ARTS IN HOSPITALITY MANAGEMENT -
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE
Fayetteville, North Carolina06.2019
ASSOCIATE OF SCIENCE IN BUSINESS ADMINISTRATION -
BLADEN COMMUNITY COLLEGE
Dublin, North Carolina05.2008
Skills
- Accounting & Budgeting
- Proficient with POS systems
- Excellent interpersonal and communication skills
- Poised under pressure
- Experienced in most restaurant positions
- Fun and energetic
Hobbies and Interests
- Theater
- Environmental conservation
- Art
- Hiking
- Skiing
- Travel
- Organizing and cleaning
Timeline
Restaurant Manager
Cakes & Pastries and more
06.2023 - 07.2024
assistant MANAGER/server/bartender
arnolds
07.2013 - 07.2023
ASSOCIATE OF ARTS IN HOSPITALITY MANAGEMENT -
FAYETTEVILLE TECHNICAL COMMUNITY COLLEGE
ASSOCIATE OF SCIENCE IN BUSINESS ADMINISTRATION -
BLADEN COMMUNITY COLLEGE
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