Natalie Puharre
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Bookkeeper
ShopRite
01.2023 - Current
- Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Customer Service Representative
ShopRite
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
Barista Shift Lead
Dunkin Donuts
09.2018 - 11.2022
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Oversaw food preparation, production and presentation according to quality standards.
- Handled over $1000 worth of cash and card transactions daily with accuracy and efficiency.
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Greeted guests with pleasant smile and superior customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Occasional Babysitter
Babysitting Jobs
06.2015 - 03.2019
- Monitored children's safety and well-being to prevent accidents and falls.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
- Checked homework and assisted with schoolwork and studying.
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children of various ages and assisted with feeding and directing activities.
- Minimized TV and mobile device time by engaging children with games and physical books.
- Communicated with children's parents or guardians about daily activities, behaviors and related issues.
- Supervised and cared for children ages [2] to [10].
Education
High School Diploma -
Hoboken High School
Hoboken, NJ06.2017
Skills
- Food and Beverage Service
- Cash Handling
- Service Training
- Worker Training
Timeline
Bookkeeper
ShopRite
01.2023 - Current
Customer Service Representative
ShopRite
01.2023 - Current
Barista Shift Lead
Dunkin Donuts
09.2018 - 11.2022
Occasional Babysitter
Babysitting Jobs
06.2015 - 03.2019
High School Diploma -
Hoboken High School
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