NATALIE RAMIREZ

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Explained beverage preparation and offered samples to help customers choose ideal items.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Cleaned counters, machines, utensils, and seating areas daily.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.

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Assisting store manager in executing daily store operations

• Assigning workstations and delegating tasks to create the Starbucks experience for customers
• Accurately recording and keeping track of inventory
• Placing store orders to keep up with the growing business needs,
• Scheduling routine maintenance and cleaning for store equipment
• Ensuring staff is aware of and following all health, safety and sanitation guidelines for all products.
• Completed store opening and closing procedures and balanced tills.
• Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.

• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Recommended products based on solid understanding of individual customer needs and preferences.

• Provided janitorial and housekeeping services to commercial and residential properties across San Diego county
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
• Cleaned building floors by sweeping, mopping, and scrubbing floors.