Natalie Ramirez
Renton,WA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Custom Brokerage Agent
Expeditors
09.2024 - Current
- Adapted quickly to new software systems used in the customs brokerage industry, enabling more efficient data entry and processing of shipments.
- Safeguarded client confidentiality while handling sensitive information on their behalf during the brokerage process.
- Developed a keen eye for detail when reviewing documentation, preventing costly errors or omissions that could lead to delays or penalties.
- Conducted comprehensive audits of import files, identifying discrepancies and rectifying errors to maintain compliance with customs regulations.
- Managed multiple accounts simultaneously, prioritizing tasks according to urgency while maintaining high quality work standards under tight deadlines.
- Ensured compliance with all government regulations, minimizing risk of penalties or fines for clients.
- Maintained strong relationships with clients through excellent communication skills and proactive problem-solving abilities.
- Actively participated in company training initiatives to continuously expand knowledge base and refine professional skills related to customs brokerage processes.
- Provided exceptional customer service by addressing client inquiries professionally and knowledgeably, fostering long-term relationships built on trust and reliability.
- Applied extensive knowledge of tariff schedules when classifying goods to ensure accurate duty and tax assessment.
- Collaborated effectively with team members to ensure smooth workflow and optimal performance within the customs brokerage department.
- Collaborated with carriers and shipping partners to coordinate efficient cargo movement across international borders.
- Improved client satisfaction by providing timely updates on shipment status and resolving any concerns.
Customs Brokerage Intern
Expeditors
06.2024 - 09.2024
- Developed strong relationships with clients by maintaining consistent communication and rapport-building efforts.
- Participated in ongoing professional development activities to remain current on industry trends.
- Assisted clients with account management, providing personalized service to ensure client satisfaction.
- Collaborated with team members to achieve monthly targets and maintain high levels of productivity.
Team Lead
Pizza Hut
12.2023 - 05.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Frequently inspected production area to verify proper equipment operation.
Cook
Pizza Hut
04.2022 - 12.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Associate of Science - Computer Science
Bellevue College
3000 Landerholm Circle SE, Bellevue, WA 9800706-2027
Skills
- Customer service
- Technical support
- Problem solving
- Conflict resolution
- Call handling
- Data entry
- Time management
- Multitasking skills
- Team collaboration
- Communication skills
- Documentation skills
- Information retrieval
Timeline
Custom Brokerage Agent
Expeditors
09.2024 - Current
Customs Brokerage Intern
Expeditors
06.2024 - 09.2024
Team Lead
Pizza Hut
12.2023 - 05.2024
Cook
Pizza Hut
04.2022 - 12.2023
Associate of Science - Computer Science
Bellevue College
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