Natalie Ramirez

Applied leadership experience and problem-solving skills to maintain team efficiency. Oversaw daily operations on the line to ensure a smooth workflow and completion of tasks. Examined and assembled products according to the MPI. Maintained an organized workspace at all times, allowing for good quality products to be produced. Contributed to a positive work environment through effective communication, and teamwork.

Sold the top leading software for patient communications, and insurance verifications to medical, dental, and vision offices nationwide. Scheduled and followed up on demonstrations that were performed. Worked efficiently to overcome objections while enhancing sales plans to close the sale.

Prepared, created, designed and used machinery for full color printers, lasers, and engraving orders. Packaged and shipped orders to clients using UPS and USPS formats. Trained and onboarded new hires delivering comprehensive instructions on company standards, customer service, protocols, and company software.

First to be trusted in the cross training of both merging offices, NaagTag and W.K Wilson

Main point of contact for independent contractors in the lawn mowing business across the U.S. Performed Inbound and Outbound calls to organize and handle scheduling issues, payments, and day to day necessities. Served as a helping hand for Customer Service, in helping clients in billing, order entry, credit card handling, and general inquiries.

Started the first Spanish speaking team of representatives and served as one of the only bilingual employees in the company.

Lead a team of 10 to deliver in-store projects for customer satisfaction. Resolved all incoming questions, complaints or issues from customers. Monitored team performance and created reports/presentations for management meetings. Collaborated with other department leads to improve workflow and achieve company goals.