Natalie Ramirez
INDIO,CA
Summary
Results-driven leader with expertise in team leadership, strategic planning, and operations management. Proven ability to mentor staff, optimize workflows, and implement initiatives that enhance organizational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
NRO Leader
Ampalgroup
Wayne, NJ
03.2023 - 09.2026
- Supervised five restaurant openings for franchise, delivered training and operational preparation to ready teams for service.
- Led cross-functional teams to optimize project workflows and enhance operational efficiency.
- Developed and implemented strategic initiatives to drive organizational growth and performance metrics.
- Mentored junior staff, fostering skill development and improving team productivity.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained employees on [Product or Service] and assigned duties.
- Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
Restaurant Manager
Ampalgroup
Wayne, NJ
03.2021 - 09.2026
- Directed daily restaurant operations, ensuring adherence to quality and service standards.
- Managed staff schedules, optimizing workforce efficiency and coverage during peak hours.
- Implemented training programs for new employees, enhancing service skills and operational knowledge.
- Managed purchase order processing, inventory levels, and money to support operational continuity.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Package Handler
UPS
Philadelphia, PA
01.2022 - 12.2023
- Operated package sorting machinery to ensure efficient processing and distribution of shipments.
- Collaborated with team members to meet daily productivity and safety goals consistently.
- Conducted regular inspections of packages to identify damages and ensure quality control standards.
- Led initiatives to streamline sorting processes, reducing handling time and improving accuracy rates.
- Followed safety regulations to maintain a safe work environment.
Manager
Girard Food Inc.
Philadelphia, PA
02.2019 - 06.2020
- Optimized food production processes to enhance operational efficiency.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Streamlined workflow procedures, resulting in improved service delivery and customer satisfaction.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
High School Diploma -
Penntreaty
Philadelphia, PASkills
- Strategic planning
- Operations management
- Workflow management
- Incidents management
- Quality assurance controls
- Incident management
- Operational oversight
- Service quality management
- Talent development
- Coaching
- Cross-functional collaboration
- Conflict resolution
- Attention to detail
- Customer service
- Influencing others
- Personnel management
- Task delegation
- Team presentations
- Inventory management
- Goal oriented
- Workflow management
Timeline
NRO Leader
Ampalgroup
03.2023 - 09.2026
Package Handler
UPS
01.2022 - 12.2023
Restaurant Manager
Ampalgroup
03.2021 - 09.2026
Manager
Girard Food Inc.
02.2019 - 06.2020
High School Diploma -
Penntreaty