Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Riels

Austin,TX

Summary

Healthcare IT leader with 22 years of experience, including 18 years in project management and 10 years in direct team leadership. Proven track record in strategic planning, operations management, and solution delivery within the Oracle Health Millennium ecosystem. Adept at leading cross-functional teams, optimizing processes, and driving measurable improvements in client outcomes. Skilled in architecting integrated software solutions, managing operational metrics, and mentoring high-performing teams. Committed to delivering high-quality results in complex healthcare environments through expert application of Oracle methodologies and best practices.

Overview

22
22
years of professional experience

Work History

Senior IT Architect

Banner Health
08.2023 - Current
  • Influenced enterprise IT strategy and architecture vision, aligning technology solutions with business goals and industry trends.
  • Partnered with senior leadership to develop multi-year strategic plans and transition roadmaps across multiple domains.
  • Led architecture design for complex initiatives, ensuring integration, scalability, and alignment with regulatory and cybersecurity standards.
  • Documented current-state architectures and created future-state models to guide transformation efforts.
  • Mentored IT staff and contributed to communities of practice to elevate architectural maturity across the organization.
  • Promoted architecture governance and tracked key performance indicators to measure success and business value.
  • Communicated effectively across technical and business audiences, bridging strategic vision with execution.

Senior Manager, Solution Integration & Strategy

Oracle Health
04.2007 - 08.2023
  • Lead daily operations and personnel management for a team of Solution Consultants, ensuring delivery of high-quality work products across federal and commercial client engagements.
  • Directed cross-functional implementation teams of 50+ resources, applying Oracle methodologies and leading practices to deliver integrated Millennium EHR solutions on time and within budget.
  • Architected domain strategies for health networks (95+ facilities), demonstrating cross-stack design expertise and aligning with enterprise performance goals.
  • Collaborate with leadership and client stakeholders to define system principles, performance metrics, and roadmap alignment, ensuring business objectives were met.
  • Diagnosed and resolved complex system design flaws in partnership with engineering and product teams, delivering scalable solutions reused across future engagements.
  • Oversaw recruitment, onboarding, and development of team members, providing coaching, feedback, and mentorship to inspire individual contributors and elevate team performance.
  • Managed multiple concurrent projects, applying independent judgment to prioritize tasks, mitigate risks, and ensure operational metrics and business results were achieved.
  • Facilitated solution assessments and integration planning, demonstrating deep understanding of clinical and revenue cycle workflows within the Millennium product family.
  • Supported business development activities through client council participation, roadmap planning, and value-based solution presentations.
  • Ensured compliance with operational policies and drove process improvements to enhance delivery efficiency and client satisfaction.

CareNet Delivery Consultant & Operations Manager

Cerner Corporation
11.2003 - 04.2007
  • Managed multiple concurrent projects, applying independent judgment to prioritize tasks, mitigate risks, and ensure operational metrics and business results were achieved.
  • Facilitated solution assessments and integration planning, demonstrating deep understanding of clinical and revenue cycle workflows within the Millennium product family.
  • Supported business development activities through client council participation, roadmap planning, and value-based solution presentations.
  • Ensured compliance with operational policies and drove process improvements to enhance delivery efficiency and client satisfaction.

Education

Bachelor of Humanities and Fine Arts - English Literature

University of Northern Iowa
Cedar Falls, IA
05.2000

Skills

  • Healthcare IT Strategy
  • Talent development
  • Cross-functional leadership
  • Convergent thinking
  • Strategic decision-making
  • Project portfolio management
  • IT systems integration
  • Change management
  • Organizational improvement
  • Cross-functional collaboration

Timeline

Senior IT Architect

Banner Health
08.2023 - Current

Senior Manager, Solution Integration & Strategy

Oracle Health
04.2007 - 08.2023

CareNet Delivery Consultant & Operations Manager

Cerner Corporation
11.2003 - 04.2007

Bachelor of Humanities and Fine Arts - English Literature

University of Northern Iowa

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