Websites
Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
Hi, I’m

Natalie Rios

Rocky Point,NC

Websites

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

8
years of professional experience
1
Certification

Work History

United Ground Express
Wilmington, NC

Customer Service Agent | Ramp Agent | Ground Security Coordinator
02.2022 - Current

Job overview

  • Coordinate, create, approve, and monitor required change to baggage and tickets
  • Coordinate with airport teams and cross-functional teams to ensure appropriate accommodations for customer needs and resolve issues
  • Ensure that company procedures and Federal aviation Regulations are being followed.
  • Identified opportunities to improve customer service processes and procedures.
  • Updated customer records in the CRM system accurately with each interaction.
  • Performed administrative duties related to customer service such as filing documents or completing paperwork.

US Air Force
Goldsboro, NC

Tactical Aircraft Maintainer (2A353L) Journeyman
04.2016 - 01.2020

Job overview

  • Coordinate internal and external resources, ensuring projects remain within scope, schedule, and collaborate with various functional departments
  • Provided mentorship and guidance to junior level personnel regarding safe working practices and regulatory requirements.
  • Completed scheduled and unscheduled maintenance, troubleshooting, and inspections
  • Reviewed maintenance forms, aircraft records, maintenance data systems, and historical reports to ensure proper documentation
  • Maintained accurate records of inspection results utilizing automated maintenance management software programs.
  • Assembled and disassembled complex mechanical assemblies according to detailed blueprints or schematic drawings.

Education

Embry-Riddle Aeronautical University- Worldwide

Bachelor of Science in Aeronautics from Aviation
12-2023

University of Oklahoma- OKC

Associate in Applied Science
01.2020

Skills

  • Microsoft (Excel, PowerPoint, Word, ETC)
  • Prioritization
  • Critical Thinking
  • Project Management
  • Documentation And Reporting
  • Interpreting Technical Documentation

Certification

  • Aviation Maintenance Technology Part 65Aviation Maintenance Technology Part 65
  • Boeing 737 CertificationBoeing 737 Certification

Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Timeline

Customer Service Agent | Ramp Agent | Ground Security Coordinator

United Ground Express
02.2022 - Current

Tactical Aircraft Maintainer (2A353L) Journeyman

US Air Force
04.2016 - 01.2020

Embry-Riddle Aeronautical University- Worldwide

Bachelor of Science in Aeronautics from Aviation

University of Oklahoma- OKC

Associate in Applied Science

Similar Profiles

  • Carla PageCarla Page

    Customer Service Agent (CSA), Crossed Utilized Agent (CUA), Ground Security Coordinator (GSC), Security Identification Display Area (SIDA clearance), Trainer at Allegiant AirlinesCustomer Service Agent (CSA), Crossed Utilized Agent (CUA), Ground Security Coordinator (GSC), Security Identification Display Area (SIDA clearance), Trainer at Allegiant Airlines

  • James VyseJames Vyse

    Ground Operations - Customer Service Agent at Aer LingusGround Operations - Customer Service Agent at Aer Lingus

  • JAN REGAJAN REGA

    Customer Service Agent / Ground Operations at Boston Logan International AirportCustomer Service Agent / Ground Operations at Boston Logan International Airport

  • Novice Hill-FaisonNovice Hill-Faison

    Ground Security Coordinator (GSC) & Baggage Service Agent (BSA) at WFS Worldwide Services (Spirit Airlines & Avelo Airlines)Ground Security Coordinator (GSC) & Baggage Service Agent (BSA) at WFS Worldwide Services (Spirit Airlines & Avelo Airlines)

CREATE PROFILE
Natalie Rios