Natalie Robinson
Selma
Summary
Accommodating Patient Service Representative offers account management, data entry, and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
12
12
years of professional experience
2013
2013
years of post-secondary education
Work History
Healthcare Customer Service Representative
Conduent
Selma
09.2022 - Current
- Assisted customers with healthcare inquiries and service requests.
- Managed patient records using electronic health record systems.
- Resolved billing issues and clarified insurance benefits for clients.
- Resolved discrepancies in claims through effective communication with insurance companies.
- Reviewed patient records for accuracy in coding and billing practices.
- Updated patient information to ensure compliance with healthcare regulations.
Production Supervisor
Hyundai Motor Manufacturing Alabama
Selma
09.2020 - 07.2023
- Supervised daily production activities and ensured adherence to safety protocols.
- Managed team performance and facilitated training for new employees.
- Coordinated workflow among departments to optimize production efficiency.
- Monitored equipment performance and scheduled routine maintenance checks.
- Conducted regular quality inspections to maintain product standards.
- Collaborated with management on staffing and resource allocation strategies.
Sales Advisor
Conduent
Selma
01.2022 - 09.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Managed customer inquiries and resolved issues promptly and effectively.
- Demonstrated product features and guided customers through purchasing processes.
- Utilized CRM tools to track customer interactions and follow up on leads.
- Educated customers on promotions, loyalty programs, and financing options available.
- Provided customers with information on products and services available.
Customer Service Representative
Transcom
Selma
01.2021 - 06.2022
- Managed customer inquiries via phone and chat support.
- Resolved product issues through effective problem-solving techniques.
- Provided accurate information about services and promotions to customers.
- Trained new staff on customer service protocols and systems.
- Escalated complex issues to supervisors for timely resolution.
- Conducted follow-up calls to ensure customer satisfaction and retention.
Certified Nursing Assistant
Park Place Rehabilitation
Selma
08.2013 - 03.2020
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff.
- Supported rehabilitation exercises under the supervision of physical therapists.
- Communicated effectively with patients to address concerns and needs.
- Documented patient progress and care provided in electronic records.
- Maintained a clean and safe environment for patients and staff.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Answered call lights promptly and responded to patient needs accordingly.
Education
Selma High School
Selma, ALSkills
- Electronic record management
- Claims resolution
- Insurance verification
- Billing accuracy
- Customer relationship management
- Patient data compliance
- Workflow coordination
- Team leadership
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Healthcare industry
- Record maintenance
- Claims processing
- Medical terminology
- Patient confidentiality
- Call center experience
- Empathy and patience
- HIPAA compliance
- Stress tolerance
- Customer follow-up
- System updating
- Team collaboration
Timeline
Healthcare Customer Service Representative
Conduent
09.2022 - Current
Sales Advisor
Conduent
01.2022 - 09.2022
Customer Service Representative
Transcom
01.2021 - 06.2022
Production Supervisor
Hyundai Motor Manufacturing Alabama
09.2020 - 07.2023
Certified Nursing Assistant
Park Place Rehabilitation
08.2013 - 03.2020
Selma High School