Natalie Rodriguez
Newport Coast,CA
Summary
Detail-oriented gatehouse attendant with 1.5 years of experience in the hospitality industry, delivering exceptional customer service, and enhancing guest experiences to a 5-star standard. Proven ability to create positive first impressions, and maintain a welcoming environment. Skilled in communication and conflict management, with a strong foundation in customer retention and service excellence. Seeking to leverage expertise to contribute to a dynamic front desk team.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Instructor
Pure Barre
Newport Beach, California
10.2025 - Current
- Developed personalized fitness plans tailored to individual client needs.
- Led group fitness classes focused on core strength and flexibility.
- Instructed clients on proper form and technique during workouts.
- Cultivated a positive learning environment through open communication with students, parents, and colleagues.
- Enhanced client engagement through motivational coaching and support.
- Participated in ongoing training to stay updated with fitness trends.
Gatehouse Attendant
The Resort at Pelican Hill
Newport Beach, CA
04.2024 - Current
- Greeted and checked in guests, ensuring a positive first impression and providing 5-star exceptional customer service
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Provided exceptional customer service by assisting guests with their needs and ensuring a positive experience
- Responded promptly to guest inquiries and requests, resolving issues in a timely manner
- Provided information about facilities, services, attractions, and local amenities to enhance guest experiences
- Participated in training programs on customer service skills enhancement and hospitality industry trends
Retail Sales Associate
Equinox
Huntington Beach, CA
01.2019 - 12.2019
- Carried out my tasks & duties through my extensive training in point-of-sale systems
- Developed successful marketing campaigns to increase brand awareness and customer acquisition
- Strategized a retail display plan that increased sales by 25%
- Maintained a professional image through communal activities and consumer knowledge
- Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
- Opened my expertise up to all 3 locations (Newport Beach, Irvine, & Huntington) to provide further success in sales and marketing
Internship
Siempre Golden
West Hollywood, CA
06.2018 - 03.2019
- Designed and curated Pop-Up Shops attended by high-status clientele
- Organized multiple mailing and client lists to manage sales and promote marketing strategies
- Managed every social media page that promoted products which assisted in branching out to networking influencers
- Conducted research on industry trends and competitor analysis to identify opportunities for content creation and audience targeting
- Developed creative visual assets (images/videos/GIFs) using graphic design tools or editing software
- Cultivated relationships with influencers/bloggers within the industry through outreach efforts or collaborations
Dance Instructor/Choreographer
All That Dance
Newport Beach, CA
01.2012 - 12.2016
- Taught classes of up to 30 students, providing individualized instruction and feedback to ensure each student reached their full potential
- Created a positive learning environment that was welcoming and inclusive to all students and parents
- Conducted regular assessments and evaluations to monitor student progress and identify areas for improvement
- Collaborated with a team of dance instructors to develop and implement innovative teaching strategies
- Utilized a range of instructional techniques such as demonstrations, lectures, and discussions to ensure effective learning
- Organized annual recitals and showcases, overseeing all aspects including choreography selection, costume design, music editing, and stage setup
- Mentored aspiring dancers by providing guidance on audition preparation strategies, resume building tips, career advice within the performing arts industry
Retail Sales Associate
Stella Boutique
Irvine, CA
01.2015 - 12.2015
- Learned and mastered point-of-sale systems to accurately and efficiently process customer transactions
- Assisted customers in the selection of merchandise
- Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Demonstrated exceptional problem-solving skills when handling difficult customers or situations
Education
Music Education - Online course
Icon Collective
Burbank, CA10.2019
Business - Some college
University of Arizona
Tucson, AZ12.2018
High school diploma -
Corona Del Mar High School
Newport Beach, CA06.2016
Skills
- Branding and digital marketing
- Experience with children
- Critical thinking and decision making
- Efficiency and time management
- Leadership and adaptability
- Flexibility in classroom management
- Security and surveillance
- Event planning and coordination
- Content creation and video production
- Teaching and dancing skills
- Social media management
- Customer service and retention strategies
- Ability to motivate others
- Conflict resolution techniques
- Personal assistant expertise
- Event concept development
- Communication skills and fundraising
Certification
Recognizing Overdose & Naloxone Administration Certification
Willing To Relocate
- Huntington Beach, CA
- Irvine, CA
- Costa Mesa, CA
Career Break
01/01/19-12/31/24
- Provided care and assistance for my mother and brother while addressing financial and situational hardships
- Created a comfortable living space for my mother while she dealt with intense neuropathy and chronic migraine
- Became full-time caretaker for my mother after suffering a subdural hematoma
- Assisted my brother in administering insulin for his Type 1 Diabetes
- Studied how to address blood sugar rises and falls when in dire situations
- Assisted in full-time at-home care for the entire family whilst dealing with the losses of a family member and a family friend
Timeline
Instructor
Pure Barre
10.2025 - Current
Gatehouse Attendant
The Resort at Pelican Hill
04.2024 - Current
Retail Sales Associate
Equinox
01.2019 - 12.2019
Internship
Siempre Golden
06.2018 - 03.2019
Retail Sales Associate
Stella Boutique
01.2015 - 12.2015
Dance Instructor/Choreographer
All That Dance
01.2012 - 12.2016
Music Education - Online course
Icon Collective
Business - Some college
University of Arizona
High school diploma -
Corona Del Mar High School