Natalie Rubio
Las Vegas,NV
Summary
A dedicated individual with proven strengths in customer service, organization, and safety awareness looking to share these skill and also deliver exceptional experience to the community.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Supervisor
Silver Mesa Recreation Center
Las Vegas, NV
09.2025 - Current
- Supervised daily operations of recreation programs, ensuring high-quality service delivery to community members.
- Coordinated staff schedules and assignments, optimizing resource allocation for various activities.
- Implemented process improvements that enhanced program efficiency and participant satisfaction.
- Monitored compliance with safety standards and regulations, maintaining a safe environment for all participants.
Program Specialist
Silver Mesa Recreation Center
Las Vegas, NV
08.2023 - 07.2025
- Developed and implemented community engagement programs enhancing participant satisfaction and attendance.
- Coordinated staff schedules and training sessions to ensure operational efficiency and service quality.
- Managed budget allocations for recreational activities, optimizing resource utilization across programs.
- Designed promotional materials and campaigns to increase program visibility and community involvement.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Front Desk Receptionist
Silver Mesa Recreation Center
Las Vegas, NV
06.2022 - 08.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for facility usage, optimizing resource allocation for programs and events.
- Assisted in resolving guest inquiries and complaints, enhancing overall customer satisfaction experience.
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NVSkills
- Customer service
- Teamwork and collaboration
- Organization and attention to detail
- Safety awareness
- Adaptability and initiative
- greeting customers
- bilingual
- scheduling meetings
Certification
Pro Solutions Certifications:
- Building and Physical Premises Safety Including the Storage and Handling of Bio-Contaminants and Hazardous
- Emergency Preparedness and Response Planning Resulting from a Natural or Man-Made Event
- Managing Medication Administration and Food Allergies in the Child Care Setting
- Transportation and Field Trip Safety in the Early Childhood Environment (Nevada Specific)
Timeline
Program Supervisor
Silver Mesa Recreation Center
09.2025 - Current
Program Specialist
Silver Mesa Recreation Center
08.2023 - 07.2025
Front Desk Receptionist
Silver Mesa Recreation Center
06.2022 - 08.2023
High School Diploma -
Shadow Ridge High School