Natalie Saakyan
Glendale,CA
Summary
As a dedicated and compassionate animal lover, I am seeking a position as a Veterinary Assistant where I can utilize my skills and passion to provide exceptional care for animals in need. With a strong academic background and customer service experience I am confident that I can contribute to the overall success of the team. I am eager to learn and grow in a professional environment and contribute to a team dedicated to improving animal health and welfare.
Overview
5
5
years of professional experience
Work History
Customer Service
Glendale Adventist Medical Center
07.2019 - 03.2020
- Maintained a high level of customer satisfaction by actively listening to customers and offering personalized solutions to their needs.
- Demonstrated excellent communication skills, both verbally and in writing, to effectively convey complex information to customers and internal teams.
- Collaborated with cross-functional teams to resolve customer issues and ensure timely
and accurate order processing. - Developed a deep understanding of company service to provide accurate and comprehensive information to customers.
- Displayed a positive attitude and maintained a professional demeanor in all interactions
with customers and colleagues.
Kennel Attendant/Receptionist
Double Dog Dare Ya
06.2023 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Administered all types of medication to boarding and daycare dogs.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Experienced in using appropriate restraining techniques and equipment for different dog sizes and temperaments, including anxious or reactive animals.
- Demonstrated ability to read animal body language to anticipate needs and adjust handling methods accordingly, ensuring both animal and handler safety.
- Skilled in calming and restraining injured dogs to administer minor wound care, including cleaning and bandaging.
- Experienced in handling payment processing, maintaining client records, and managing pet care instructions to meet individual needs.
- Skilled in booking boarding stays, grooming appointments, and other services, ensuring accurate scheduling and a smooth experience for clients.
Kennel Attendant/Receptionist
Pet Rush Inn
06.2023 - Current
- Kept animals clean and free of contaminants to promote optimal health.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs, and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Education
General Education -
Los Angeles City College
Los Angeles, CAAssociate of Science - Biology
Pasadena City College
Pasadena, CA12-2025
Veterinary Assistant Course -
Glendale Community College
Glendale, CA03-2023
High School Diploma -
Rose And Alex Pilibos
Los Angeles, CA06.2021
References Available Upon Request.
Skills
- Interpersonal
- Leadership
- Communication
- Problem-Solving
- Time-management
- Bilingual
- Adaptability
- Teamwork and Collaboration
- Multitasking Strengths
Timeline
Kennel Attendant/Receptionist
Double Dog Dare Ya
06.2023 - Current
Kennel Attendant/Receptionist
Pet Rush Inn
06.2023 - Current
Customer Service
Glendale Adventist Medical Center
07.2019 - 03.2020
General Education -
Los Angeles City College
Associate of Science - Biology
Pasadena City College
Veterinary Assistant Course -
Glendale Community College
High School Diploma -
Rose And Alex Pilibos
References Available Upon Request.
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