Hi, I’m
NATALIE SANTIAGO
Practice Manager
Wenonah,FL
Summary
Results-driven healthcare leader with over 15 years of experience managing high-volume, multi-specialty physician practices. Proven track record of operational excellence, budget management, staff leadership, and performance improvement. Recognized for building collaborative teams, driving revenue cycle improvements, and implementing systems that boost productivity, retention, and patient satisfaction. Highly skilled in EMR systems, data analytics, and organizational development.
Overview
18
years of professional experience
Work History
AdventHealthZephyrhills, FL
Practice Manager – Primary Care
07.2024 - 06.2025
Job overview
- Led the daily operations of a high-volume Primary Care practice, ensuring efficient patient flow, optimal provider scheduling, and outstanding patient experience.
- Supervised clinical and administrative staff, providing coaching and leadership to enhance team performance, compliance, and workflow consistency.
- Collaborated with providers and system leadership to implement best practices for care delivery, scheduling optimization, and quality improvement.
- Improved patient access and throughput by reducing appointment wait times by 20% and increasing patient satisfaction scores through operational improvements.
- Integrated value-based care initiatives by aligning clinical workflows with quality metrics, preventative care targets, and risk adjustment documentation protocols.
- Monitored and managed financial performance, including payroll, supply costs, and budget adherence to support clinic profitability.
- Championed continuous improvement initiatives and ensured compliance with organizational policies, regulatory guidelines, and AdventHealth standards.
MyCare Medical, LLCLutz, FL
Administrative Business Partner
03.2023 - 09.2023
Job overview
- Executive Assistant to VP of Revenue Cycle and COO; managed communications, schedules, and cross-functional projects.
- Led initiatives that reduced project time by 80% and improved document management by transitioning 90% of files to SharePoint.
- Managed a $1.1M operating budget and contributed to a 5% increase in employee retention.
Navvis HealthcareNew Jersey
Practice Optimization Manager – Value-Based Care
03.2022 - 03.2023
Job overview
- Developed provider relationships and drove quality improvement across 20 practices through value-based care initiatives.
- Delivered 15–30% reductions in utilization costs and 10–15% quality performance increases.
- Designed custom dashboards and reporting tools to track provider performance and support care management decisions.
Penn Medicine / Cooper / Jefferson HospitalPhiladelphia, PA
Administrator of Practice Operations
08.2007 - 02.2022
Job overview
- Oversaw multiple specialties including OBGYN, Endocrinology, Cardiology, and more; supervised over 100 staff and providers.
- Developed and managed multimillion-dollar budgets, analyzed monthly financial reports, and led marketing initiatives.
- Implemented policies and systems aligned with regulatory standards and patient satisfaction initiatives.
- Provided interim leadership to support network continuity and excellence.
Education
University of Phoenix
Associate of Science from Healthcare Administration
01.2010
Skills
- Physician Practice Management
- Budget & Financial Oversight
- Revenue Cycle Operations
- Staff Recruitment
- Training
- Retention
- Value-Based Care Implementation
- Data-Driven Decision Making
- Project Management
- Change Management
- EMR
- Microsoft Office
- SharePoint
- Tableau
- Coreo
Timeline
Practice Manager – Primary Care
AdventHealth
07.2024 - 06.2025
Administrative Business Partner
MyCare Medical, LLC
03.2023 - 09.2023
Practice Optimization Manager – Value-Based Care
Navvis Healthcare
03.2022 - 03.2023
Administrator of Practice Operations
Penn Medicine / Cooper / Jefferson Hospital
08.2007 - 02.2022
University of Phoenix
Associate of Science from Healthcare Administration
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