Summary
Overview
Work History
Education
Skills
Personal Information
Affiliations
Timeline
Generic

Natalie Shields

Chicago,IL

Summary

Compassionate mentor willing to take on any challenge and offering several years of related work experience. Outgoing and kind team player excited to work with people. Skilled in promoting the development of skills and helping each person develop to maximum potential.

Overview

8
8
years of professional experience

Work History

Wellness Mentor

Guitars Over Guns
09.2023 - Current
  • Facilitate Opening Circles during sessions, including group discussions and activities that connect participants life experiences with artistic experiences
  • Engage in 1:1 coaching conversations with participants focused on identifying obstacles, and developing healthy coping skills and wellness goals to improve their overall social-emotional development and wellness
  • Support participants during crisis/red flag situations
  • Maintain progress notes, create skill-based action plans to support children in achieving wellness goals, and assess all participants using CGAS (Children's Global Assessment Score).

Resource and Partnership Specialist

Jane Addams Resource Corporation
Chicago, IL
03.2022 - 03.2024
  • Conducts income support assessments to trainees at both Ravenswood and Austin locations.
  • Collects, documents, and tracks data on services provided through Salesforce and AirTable.
  • Maintain internal emergency fund process through screening eligibility, submitting requests in finance team, ensuring receipt of support, and proper tracking.
  • Participates in JARC recruitment and outreach efforts in Chicagoland.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Provided technical support for customers in resolving complex issues.
  • Coordinated with other departments to ensure efficient workflow processes.

Child and Youth Program Assistant/Teacher

US NAVY CHILD DEVELOPMENT CENTER)
Great Lakes, IL
07.2021 - 10.2021
  • Caregiver for infants and pre-toddlers
  • Creates safe atmosphere with music, story time, and art
  • Encouraged positive relationships among participants through team building exercises.
  • Administered recreation programs to keep activities running smoothly to serve youth.
  • Facilitated communication between parents and guardians and program staff members.
  • Diaper changing, fed, and engaged in activities with children.
  • Supported the development of age-appropriate lesson plans for youth programs.

Education and Youth Task Force Assistant

AMERICORPS
Chicago, IL
03.2019 - 03.2020
  • Coordinates with EQLP Education Taskforce to compile partnership needs
  • Creates target lists and coordinate outreach to potential partners
  • Track participation of EQLP partners via survey to improve partnerships.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Provided HR administrative assistance to management team.

Crisis Worker and Youth Services Coordinator

Haven House
Hammond, IN
01.2018 - 02.2019
  • Collaborated with family members and other support networks to ensure a holistic approach to client care.
  • Facilitated de-escalation techniques to reduce the intensity of clients' emotional distress.
  • Successfully provided case management, intake, and counseling
  • Initiated referrals when additional specialized services are needed beyond what is provided at the agency level.
  • Actively listened to understand the underlying issues related to each client's behavior.
  • Provided psychoeducation about various mental health topics including depression, anxiety, substance abuse disorders.
  • Managed a 24-hour crisis hotline, offering immediate support and counseling to callers.

Events Specialist

Advantage Solutions
10.2017 - 02.2018
  • Presented and sampled produce for general public while greeting customers.
  • Developed relationships with suppliers, venues, and other contacts in order to facilitate successful event planning.
  • Monitored feedback from participants after each event, making adjustments as needed for future events.
  • Conducted market research to identify target audiences and strategies for reaching them.
  • Supervised staff onsite during events, providing guidance when needed.
  • Communicated event timelines to stakeholders for on-time event execution.

Customer Service Representative

Teleperformance
06.2016 - 07.2017
  • Processed student applications and loans
  • Performed diagnostic troubleshooting to resolve technical issues
  • Prompt resolution via phone and email to assist with inquiries.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries via phone, email, and chat.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

Bachelor of Science - Business and Professional Development

Indiana State University
Terre Haute, IN
05.2026

AA in General Studies -

Olive Harvey (City Colleges of Chicago)
Chicago, IL
05-2024

Some College (No Degree) - Psychology

Chicago State University
Chicago, IL

Skills

  • Data Entry and Tracking
  • Community Outreach
  • Resorative Justice
  • Case Management
  • Coaching
  • Facilitating
  • Professional Development
  • Holistic Healing
  • Computer Programs
  • Administrative Assistance
  • Motivational Interviewing

Personal Information

Title: SKILLED PROFESSIONAL IN SOCIAL WORK AND COMMUNITY SERVICES

Affiliations

  • 2015 P.O.E.T. Award (People of Extraordinary Talent)

Timeline

Wellness Mentor

Guitars Over Guns
09.2023 - Current

Resource and Partnership Specialist

Jane Addams Resource Corporation
03.2022 - 03.2024

Child and Youth Program Assistant/Teacher

US NAVY CHILD DEVELOPMENT CENTER)
07.2021 - 10.2021

Education and Youth Task Force Assistant

AMERICORPS
03.2019 - 03.2020

Crisis Worker and Youth Services Coordinator

Haven House
01.2018 - 02.2019

Events Specialist

Advantage Solutions
10.2017 - 02.2018

Customer Service Representative

Teleperformance
06.2016 - 07.2017

Bachelor of Science - Business and Professional Development

Indiana State University

AA in General Studies -

Olive Harvey (City Colleges of Chicago)

Some College (No Degree) - Psychology

Chicago State University

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