Natalie Skipper
Woodstock,GA
Summary
Seasoned Admissions and Customer Care Specialist bringing 10+ years of applying exceptional customer service, mediation, education, and communication skills to address diverse needs. Smoothly mitigate patient, client and customer conflicts through calm, reasonable strategies. Responsive and resilient team member with a critical thinking mindset. Goal-oriented and dedicated to strengthening administrative operations and streamline costs. Enjoy cultivating long-lasting relationships with clients to strengthen company success. Dependable leader with top-notch critical thinking and analytical abilities.
Overview
21
21
years of professional experience
Work History
Director of Admissions
Cumming Health And Rehab
2021.07 - 2023.12
- Increased premium payer admission rates by 50% in first 30 days by developing and implementing strategic marketing and business development initiatives.
- Streamlined the admissions process for efficiency, implemented electronic admissions and referrals resulting in faster response times for prospective patients
- Managed a diverse team of admissions professionals, fostering a collaborative work environment focused on achieving departmental goals.
Donor Relations Coordinator
GA Eye Bank
2019.11 - 2021.06
- Collaborated and coordinated across interdisciplinary teams and with partners to facilitate smoothest possible donation experience.
- Maintained calm demeanor during stressful situations to achieve objectives.
- Maintained updated trackers of applicants, record requests and in-progress donations.
Director of Admissions
AG Rhodes Cobb
2007.07 - 2019.04
- Increased referral and admit rates by establishing and maintaining strong relationships
- Key player in integrating innovative and collaborative partnership with main referral source to increase admissions and reduce hospital readmissions
- Work with BOM to make sound financial decisions regarding every admission; meeting CMS standards throughout
- Managed a team of admissions professionals.
- Maintain up to date knowledge of of current regulations governing Medicare/ Medicaid/ DCH/ and private insurance for prior authorization and admission guidelines
- Developed and led Customer Service & First Impressions for staff on best practices, enhancing consistency among team members
Marketing Coordinator
Mauldin And Jenkins, LLC
2003.05 - 2007.05
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Register, plan and attend trade shows in Firm's practice area
- Budget, plan, and execute firm-wide CEUs for each of Firm's specific practice areas
Education
Bachelor of Arts - Political Science And Government
Valdosta State University
Valdosta, GASkills
- Attention to Detail
- Empathy and Compassion
- Project Management
- Public Speaking
- Analytical Skills
- Compliance Monitoring
- Community Outreach
- Ethical Conduct
- Time Management
- Goal Setting
- Quality Assurance
- Team Leadership
- Integrity and Trustworthiness
- Networking Abilities
- Admissions Oversight
- Training and Development
- Change Management
- Staff Supervision
- Critical Thinking
- Cross-functional Teamwork
- Resource Allocation
- Admissions Management
- Process Improvement
- Conflict Resolution
- Interpersonal Communication
- Decision Making
- Written Communication
- Active Listening
- Event Planning
- Policy Development
- Customer Service
- Collaborative Problem Solving
- Relationship Building
Timeline
Director of Admissions
Cumming Health And Rehab
2021.07 - 2023.12
Donor Relations Coordinator
GA Eye Bank
2019.11 - 2021.06
Director of Admissions
AG Rhodes Cobb
2007.07 - 2019.04
Marketing Coordinator
Mauldin And Jenkins, LLC
2003.05 - 2007.05
Bachelor of Arts - Political Science And Government
Valdosta State University
References available upon request.
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