Natalie Smith
Virginia Beach,VA
Summary
Hardworking Customer Service Representative Manager maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Manager
Shorebreak Pizza & Taphouse
06.2022 - Current
- Established strong relationships with clients, promoting trust and loyalty in our brand.
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Train new hires to understand the order of operations within the company
Office Assistant
GES Construction INC.
07.2015 - 05.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Curbside Attendant
Shorebreak Pizza & Taphouse
05.2020 - 06.2022
- Trained new employees on customer service, money handling and organizing strategies.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Strengthened customer loyalty by providing personalized service, addressing concerns, and resolving issues promptly.
Waitress
Shorebreak Pizza & Taphouse
08.2020 - 12.2020
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Host
Shorebreak Pizza & Taphouse
06.2019 - 08.2020
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
- Answered customer questions about hours, seating, and menu information.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Bachelor of Science - Exercise Science
Old Dominion University
Norfolk, VA05.2024
Associate of Science -
Tidewater Community College
Norfolk, VA08.2022
Skills
- Employee Coaching and Mentoring
- Good Judgment
- Team Leadership
- Teamwork and Collaboration
- Customer Service
- Inventory Control (Retail items)
- Verbal and written communication
- Staff Training
- Cross-Functional Teamwork
- Problem Resolution
- Organizational Skills
Timeline
Customer Service Representative Manager
Shorebreak Pizza & Taphouse
06.2022 - Current
Waitress
Shorebreak Pizza & Taphouse
08.2020 - 12.2020
Curbside Attendant
Shorebreak Pizza & Taphouse
05.2020 - 06.2022
Host
Shorebreak Pizza & Taphouse
06.2019 - 08.2020
Office Assistant
GES Construction INC.
07.2015 - 05.2023
Bachelor of Science - Exercise Science
Old Dominion University
Associate of Science -
Tidewater Community College