Natalie Smith
Citrus Springs,FL
Summary
Detail-oriented professional with over 20 years of experience in customer service, sales, and fraud investigation. Skilled in analyzing account activity, resolving customer concerns, and maintaining accurate documentation. Seeking to transition into the medical or insurance field where strong analytical, administrative, and communication skills can contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Account Fraud Investigator
Capital One
01.2019 - 01.2023
- Investigated account activity to identify and prevent fraudulent transactions
- Verified customer information and account usage through direct communication
- Documented case findings and maintained accurate reports within internal systems
- Remote
Sales Representative
Charter Spectrum
01.2018 - 01.2018
- Assisted customers in selecting home phone, internet, cable, and mobile service plans
- Provided accurate information regarding promotions, service options, and pricing
- Met sales performance goals through effective communication and product knowledge
- Developed and maintained strong client relationships to drive sales growth.
Sales Representative
Comcast Communications
01.2012 - 01.2018
- Processed service orders for cable, internet, phone, mobile plans, and home security services
- Promoted company services and monthly offers to increase customer enrollment
- Selected for supervisory training through an escalation support program assisting supervisors for six months
- Conducted thorough market research to identify new business opportunities.
Education
Diploma -
Miami Killian Senior High School
Skills
- Fraud investigation and account analysis
- Customer service and conflict resolution
- Data entry and documentation
- Administrative and office support
- Time management and multitasking
- Attention to detail
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Windows systems and web applications
- Partnering and relationships
Timeline
Account Fraud Investigator
Capital One
01.2019 - 01.2023
Sales Representative
Charter Spectrum
01.2018 - 01.2018
Sales Representative
Comcast Communications
01.2012 - 01.2018
Diploma -
Miami Killian Senior High School